Intercom, every mention

17 scenes (2025), the whole family · ← back to Intercom

mentionsepisodesper episode tap a year for its mentions

Verbatim, from the transcripts: the passages where Intercom comes up

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▶ 15:48 Harry Stebbings How am I meant to understand whether we go for Sierra or Decagon or Zendesk of old or Intercom or, or any of the other players that we've seen in the space?

▶ 45:51 Harry Stebbings You mentioned Intercom there. 2 times in the scene
▶ 47:29 Jason Lemkin So what do you, and, and the problem is they are, and I think this is probably true at Fin and Intercom, they are inexorably linked, but they're not the same product. 6 times in the scene
▶ 1:28:04 unnamed speaker I mean, you, you, you started my intercom investment.

▶ 6:10 Harry Stebbings Maybe a tiny, tiny portion, or build your own intercoms, or Sierras, or Decagons, and then do maintenance and updates.

▶ 16:23 Harry Stebbings And what I mean by that is how much work needs to be done to reach feature parity with existing players, Zendesk, Salesforce, Intercom, or is it an entirely new paradigm where everyone starts afresh?

▶ 13:23 Byron Deeter But when I look at our own portfolio, I look at a company like a Canva, or I look at a company like Intercom that's at a scale where in some ways they're already becoming an incumbent in those markets, and yet they're disrupting themselves…
▶ 13:53 Harry Stebbings I think Intercom will be actually a case study for the most aggressive, ah, re-acceleration, rejuvenation in a world of very changing technology. 2 times in the scene

▶ 1:06:57 unnamed speaker I always think to Desno and at Intercom, when I think about agency to startup, and it just gives you unleveled customer insight to product building.

▶ 54:35 Harry Stebbings I know Des Treynor very well at Intercom. 6 times in the scene
▶ 1:01:31 Rory O'Driscoll Intercom, Gorgeous, a few of those. 2 times in the scene
▶ 1:06:42 Jason Lemkin It might've come from intercom.

▶ 17:30 Harry Stebbings I saw a recent post from Owen at Intercom, who's a friend, and he was like, everything I know about management is, like, fucking wrong.

▶ 53:41 Harry Stebbings Like compare that to Finn, which is Intercom, who actually do it on like outcome based, which is like solution granted.

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