Intercom, every mention
19 scenes (2020), the whole family · ← back to Intercom
tap a year for its mentions
every year 2020 anyone Harry Stebbings 544Des Traynor 46Eoghan McCabe 26Jason Lemkin 19Rory O'Driscoll 7Anna Khan 5Hubert Palan 3Hiten Shah 3Amjad Masad 2Akshay Kothari 2
Verbatim, from the transcripts: the passages where Intercom comes up
20VC: Robinhood Founder Vlad Tenev on The Single Most Important Thing Leadership is Responsible For, How To Manage Fear and Self-Doubt as a Leader & The Future of Fintech; Bundled or Unbundled
- ▶ 14:53 Harry Stebbings And, you know, I had like Owen from Intercom on the show the other day, and he was saying about how actually challenging it was for him being kind of a relative first time founder, seeing it scale to the size it did.
20VC: Intercom Founder, Eoghan McCabe on How To Deal with the Weight of Expectation, Having Your Identity Tied To Your Company, How To Be Your Authentic Self Even with Stakeholders & Why There Are No Rules
- ▶ 0:08 Harry Stebbings And so with that, I'm thrilled to welcome back to the hot seat, Owen McCabe, a technology entrepreneur who has started a number of companies, the most notable of which, Intercom, the conversational relationship platform. 4 times in the scene
- ▶ 2:32 Harry Stebbings But that is enough of my dulcet tone, so now I'm very excited to hand over to Owen McCabe, chairman at Intercom.
- ▶ 3:01 Harry Stebbings And so for those that missed our first episode, how did you make your way from Ireland into the world of startups and come to plan one of the Valley's greats in the last decade with Intercom?
- ▶ 3:22 Eoghan McCabe And with Intercom, I saw an opportunity to help online businesses just more easily and effectively connect with their customers and have a lot more fun doing it too. 2 times in the scene
- ▶ 6:58 Harry Stebbings But like for you, especially, you know, you were CEO of Intercom for many years, and then making a transition to chairman today, obviously you're not as operationally involved as you are as CEO, daily, daily, grinding, 24 hours a day. 2 times in the scene
- ▶ 17:41 Eoghan McCabe Maybe on the face of it, I think any Intercom employees listening to this will know that there's a difference between my hyperbole and the facts on the ground, which is that we question everything, but we have structure and rigor and… 2 times in the scene
- ▶ 21:10 Eoghan McCabe I'm pretty sure that all other things being equal, if I was able to go back in time and start Intercom again, by this stage, it probably would be 10 exercise only because I now know that I can think bigger, and that simply doing so gives…
- ▶ 25:34 Harry Stebbings Which angel has done the most to help build Intercom, and how so? 3 times in the scene
20VC: Cyan Banister on Her Relationship To Money, Risk, Her Investment Decision-Making Process, Why We Will See A Reckoning in the Early Stage Market, Her Biggest Takeaways from HQ Trivia & The Future of Silicon Valley
- ▶ 52:33 Harry Stebbings As always, I so appreciate all your support, and I can't wait to bring you another fantastic episode this coming Thursday with Owen McKay but at Intercom.
20VC: The 4 Phases of Effective Decision-Making, The No 1 Quality of Good Decisions, How To Approach Effective OKR Setting, & How To Optimise and Improve Your Operating Cadence with Shishir Mehrotra, Founder & CEO @ Coda
- ▶ 0:42 Harry Stebbings With that, I do want to say a huge thank you to Daniel at Spotify, Quentin Clark at GC, Sridhar at Neva, and Dez Trainer at Intercom for some fantastic questions and suggestions today.
- ▶ 31:18 Shishir Mehrotra Mine is heavily driven by a thing I read from, do you know Des Trainor over at Intercom?
20VC: Why Few Firms Are Doing True Early Stage Investing Today, Why Founders Should Spend Time with Analysts When Raising & The Rise of Pre-Empting Rounds and How To Know When To Engage vs Wait with Anna Khan, General Partner @ CRV
- ▶ 0:28 Harry Stebbings Intercom, New Voice Media, TSM, and Zylo.
- ▶ 4:22 Anna Khan Coming together in one role, which I then quickly fell in love with, and I spent six great years at Bessemer, where I sourced companies like Intercom and New Voice Media for the firm, and worked with some incredible founders at SendGrid,…
- ▶ 9:51 Anna Khan And great examples of that, like real companies, Intercom, which I sourced,
- ▶ 12:37 Anna Khan At intercom. 2 times in the scene
- ▶ 22:14 Anna Khan Because going back to the point I made about Owen and Intercom, it's really hard to forget the person that bet on you when no one knew your name or used your product, and I think that is sort of that secret weapon that early stage funds…
20VC: Chamath Palihapitiya on Why IPOs and Direct Listings Are Broken, Turning Social Capital Into A Combination of Berkshire Hathaway, Koch Industries and The Red Cross, Why Forecasts Are Worthless, What Creates True Defensibility & Why You Have To Be Pr
- ▶ 0:21 Harry Stebbings Social's portfolio includes the likes of Slack, Yammer, Front, Intercom, and Carter, to name a few incredible companies.
20VC: Index Ventures Partner, Mark Goldberg on The Questions Founders Must Ask A Multi-Stage Fund Before Taking Their Money At Seed, Why Most Angels Will Lose Their Money & Why We Will See Our First $100Bn Neo-Bank Shortly
- ▶ 0:33 Harry Stebbings As for Mark, since joining Index, he's largely specialized on all things financial services, and he sits on the board of Plaid, Nova Credit, Intercom, Pilot, and more incredible companies.