Intercom, every mention
19 scenes (said by Des Traynor), the whole family · ← back to Intercom
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every year anyone Harry Stebbings 544Des Traynor 46Eoghan McCabe 26Jason Lemkin 19Rory O'Driscoll 7Anna Khan 5Hubert Palan 3Hiten Shah 3Amjad Masad 2Akshay Kothari 2
Verbatim, from the transcripts: the passages where Intercom comes up
Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
- ▶ 2:48 Des Traynor And then when intercom was like one day, it was like, why don't we just talk inside? 2 times in the scene
- ▶ 15:38 Des Traynor Because then there'd be no pricing pair, and then we could actually base, like, you know, we could base Finn on, like, on a far cheaper thing, and it would increase margin, you know. 5 times in the scene
- ▶ 17:11 Des Traynor Finn is our AI chatbot that you, uh, sits inside the Intercom Messenger, and it will have conversations with your users and help them answer the support questions so that your support team don't have to.
- ▶ 17:38 Des Traynor Um, so, and Fin is effectively, it's a product by Intercom that uses an LLM.
- ▶ 23:17 Des Traynor They work on FIN. 3 times in the scene
- ▶ 23:21 Des Traynor Uh, they work on, like, let's just say other areas of intercom that we want to apply AI to that we aren't ready to talk about, I guess. 4 times in the scene
- ▶ 53:23 Des Traynor Amazon make good money off intercom, you know, uh, but they're also like, we're heavily, we're all in on them and we're very, uh, you know, we're very committed to them.
- ▶ 1:19:01 Des Traynor You know, the lessons I've kind of learned on RIFs are more from other companies than anything Intercom has gone through.
- ▶ 1:25:33 Des Traynor Like, uh, if we, if we just beat Zendesk, but Zendesk is like in the current state it's in, that won't be the full realization of what Intercom can be.
- ▶ 1:26:19 Des Traynor Intercom had been kind of a broader tool. 3 times in the scene
Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
- ▶ 0:37 Des Traynor Like we had an idea for like a whiteboarding product and, uh, and that like, you know, ultimately looked like not a good idea, contrasted with Intercom, but then something like Miro comes out like years later and you're like, maybe it… 2 times in the scene
- ▶ 2:53 Des Traynor So like, uh, there's an intercom spin out right now, uh, called equals, right?
- ▶ 13:52 Des Traynor I'm like, so I think it's definitely, uh, sharpened my sort of, uh, appreciation of how other people will see intercom. 4 times in the scene
- ▶ 15:11 Des Traynor So what the, what the check does is kind of gets you a stream of information about like a new Sudoku that you can kind of try to unravel, and you can throw in suggestions, or you can see this, the inside of like, as is the case in some of… 2 times in the scene
- ▶ 22:21 Des Traynor Now this is where the advice would differ depending on the stage of the company, but like if intercom launches a surveys tool, which we did in March, we can't be like limping in with an MVP that doesn't work. 2 times in the scene
- ▶ 30:41 Des Traynor So like, if we take, uh, if we take Intercom, we've been trying to avoid it so far, but 3 times in the scene
- ▶ 39:41 Des Traynor Cause like, you know, we have like, you know, hundreds of people working on intercom. 3 times in the scene
- ▶ 44:44 Des Traynor So you can't just be like intercoms here, delete everything else. 6 times in the scene
- ▶ 1:04:50 Des Traynor Cause in four or five years, intercom will be a lot bigger and a lot more complex with a lot of new problems than it is today.