Intercom, every mention
172 scenes (said by Harry Stebbings), the whole family · ← back to Intercom
tap a year for its mentions
every year anyone Harry Stebbings 544Des Traynor 46Eoghan McCabe 26Jason Lemkin 19Rory O'Driscoll 7Anna Khan 5Hubert Palan 3Hiten Shah 3Amjad Masad 2Akshay Kothari 2
Verbatim, from the transcripts: the passages where Intercom comes up
How to Build Your Own Data Center & Why Every Startup Should Do It
- ▶ 50:35 Harry Stebbings your intercoms and your talk desks
Anthropic's Fable Banned by US Government | Wix & Adobe Hit All-Time Lows | Mistral Raising at $20BN · 20VC with Harry Stebbings
- ▶ 47:44 Harry Stebbings Salesforce acquires Finn, formerly known as Intercom for 3.6
ElevenLabs: Building an AI Sales Machine & Why We Set a 20x Sales Quota · 20VC with Harry Stebbings
- ▶ 26:52 Harry Stebbings I think customer support is uninvestable today, and I get so much shit on Twitter for this, because everyone shits on them, but, but I'm like, Sierra and Dakagon, obviously two market leaders in terms of brand, and how much money they've…
Anthropic vs The Pentagon: Who Wins? | The Data Center Arms Race | The Ultimate Stock Picks · 20VC with Harry Stebbings
- ▶ 33:14 Harry Stebbings I think it ties to two fundraisers that we saw, Rory, you may disagree as an investor in one of them, I would agree as an investor in another, but we saw Intercom raising two hundred and fifty million dollars, and we saw Legora raising…
- ▶ 47:09 Harry Stebbings You're doing the intercom deal. 5 times in the scene
- ▶ 50:05 Harry Stebbings Intercom raised two hundred and fifty million at, uh, I don't know the price, Roy. 4 times in the scene
Anthropic's Super Bowl Ad: Who Won & Lost? | Sierra Hits $150M ARR: Is Customer Support Too Crowded? · 20VC with Harry Stebbings
- ▶ 56:09 Harry Stebbings Intercom.
a16z, Anish Acharya: Is SaaS Dead? Do Margins Still Matter? Why We Are Not in an AI Bubble? · 20VC with Harry Stebbings
- ▶ 31:30 Harry Stebbings With your Decagons, and your Sierras, and your Intercoms, and your Poloas, and I can go on and on.
- ▶ 45:09 Harry Stebbings So you're saying that, like, the length of the start line, as Dez Trainer at Intercom says, like, it takes a very long time to build, like in Figma.
20VC: From $6.2BN Market Cap to $2.8BN: What Is Not Translating About Navan's Public Story | Are Any Public Company CEOs Actually Happy? | Why Navan Built It's Own Customer Service AI and What it Could Mean For Customer Service AI with Ariel Cohen
- ▶ 1:47 Harry Stebbings While Navan streamlines travel and expense end-to-end, Intercom helps you support the customers using them.
- ▶ 51:48 Harry Stebbings While Nevan streamlines travel and expense end to end, Intercom helps you support the customers using them.
20Product: Is the Design Phase Dead in a World of AI | Has Claude Code Crushed Anthropic Already | What Roles of a PM Are Less and More Important with AI | How the Best Product Leaders Tell Stories with Noam Lovinsky, CPO @ Superhuman
- ▶ 1:31 Harry Stebbings After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.
- ▶ 43:11 Harry Stebbings After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.
Matt Fitzpatrick: Who Wins the Data Labelling Race & Why Al Needs Forward-Deployed Engineers · 20VC with Harry Stebbings
- ▶ 15:48 Harry Stebbings How am I meant to understand whether we go for Sierra or Decagon or Zendesk of old or Intercom or, or any of the other players that we've seen in the space?
Anthropic Raises $30B from Microsoft & NVIDIA & NVIDIA’s Core Business Faces TPU Threat · 20VC with Harry Stebbings
- ▶ 45:51 Harry Stebbings You mentioned Intercom there. 2 times in the scene
Base44’s Founder, Maor Shlomo on How Vibe Coding Will Kill SaaS · 20VC with Harry Stebbings
- ▶ 6:10 Harry Stebbings Maybe a tiny, tiny portion, or build your own intercoms, or Sierras, or Decagons, and then do maintenance and updates.
20VC: Why 90% of Founders Build Startups Wrong | Why AI Growth Rates are Sustainable & Remote Work is BS and the AI Talent War | Competing with Brett Taylor and Sierra: Who Wins the Customer Service War with Jesse Zhang, Decagon
- ▶ 16:23 Harry Stebbings And what I mean by that is how much work needs to be done to reach feature parity with existing players, Zendesk, Salesforce, Intercom, or is it an entirely new paradigm where everyone starts afresh?
ElevenLabs CEO/Co-Founder, Mati Staniszewski:The Untold Story of Europe’s Fastest Growing AI Startup · 20VC with Harry Stebbings
- ▶ 1:08:16 Harry Stebbings Would you sell then to an intercom and a decagon?
BVP Partner, Byron Deeter: The Future of Venture - Why Chanel vs Walmart is BS · 20VC with Harry Stebbings
- ▶ 13:53 Harry Stebbings I think Intercom will be actually a case study for the most aggressive, ah, re-acceleration, rejuvenation in a world of very changing technology. 2 times in the scene
Benchmark vs a16z: Why Stage Specific Firms Win · 20VC with Harry Stebbings
- ▶ 54:35 Harry Stebbings I know Des Treynor very well at Intercom. 6 times in the scene
Elias Torres, Co-Founder and CEO @ Agency: What No One Tells You About Selling Your Company · 20VC with Harry Stebbings
- ▶ 17:30 Harry Stebbings I saw a recent post from Owen at Intercom, who's a friend, and he was like, everything I know about management is, like, fucking wrong.
Jake Saper, GP @ Emergence Capital: "We Sold Salesforce Early and Lost Out on Billions" · 20VC with Harry Stebbings
- ▶ 53:41 Harry Stebbings Like compare that to Finn, which is Intercom, who actually do it on like outcome based, which is like solution granted.
George Sivulka, Co-Founder & CEO @Hebbia: The Future of Foundation Models | E1250 · 20VC with Harry Stebbings
- ▶ 38:05 Harry Stebbings We had Des train on Intercom recently.
George Arison, Grindr CEO: How Grindr Built a Free Flow Cash Machine | E1234 · 20VC with Harry Stebbings
- ▶ 31:32 Harry Stebbings I had the founders of Andrew on the show recently, and an intercom, we talked about it.
Daniel Khachab: "We Are in the Middle of a Cold War for AI Talent" | E1220 · 20VC with Harry Stebbings
- ▶ 28:47 Harry Stebbings Okay, so first off, I actually interviewed Des Treynor quite recently from Intercom, actually at like an internal Intercom event, and he was like, I'm not going to do his accent because I suck at an Irish accent, but he was like,… 2 times in the scene
Mamoon Hamid: AI - Where Value Accrues, Startups vs Incumbents & Scaling Laws | E1217 · 20VC with Harry Stebbings
- ▶ 39:00 Harry Stebbings Um, Intercom's a great story, but he said that you definitely have a type. 2 times in the scene
Eoghan McCabe, CEO @Intercom: Freedom of Speech, Censorship and Government Control | E1213 · 20VC with Harry Stebbings
- ▶ 1:02 Harry Stebbings Not at all, but we always start with the context, and you've been asked 10,000 fucking times how many times you founded Intercom, and so we're just gonna skip it. 3 times in the scene
- ▶ 2:20 Harry Stebbings What position does Intercom play in that landscape moving forwards, or do you disagree that is not the time frame and it will be a decade plus? 2 times in the scene
- ▶ 43:12 Harry Stebbings In the re-founding of Intercom, how have you most significantly changed as a CEO?
Jean-Michel Lemieux: Three Product Decisions Every Team Needs to Make | E1129 · 20VC with Harry Stebbings
- ▶ 1:01:32 Harry Stebbings I, I, I think, I think I saw that first round, but it was at some egregious price cause they're out of intercom.
The Ultimate AI Roundtable: What Happens Now in AI, Why Google are Vulnerable | E1085 · 20VC with Harry Stebbings
- ▶ 0:11 Harry Stebbings What you're about to hear is the leading minds in AI from the head of AI at Meta, the founder of Intercom, Stability, Runway, leading AI investor Tom Tungas, all debate some of the core questions in AI.
- ▶ 1:09 Harry Stebbings You're the founder of Intercom.
- ▶ 11:34 Harry Stebbings Des, obviously with Intercom, you sit at the application layer. 2 times in the scene
- ▶ 16:01 Harry Stebbings Des, as we know, you're the founder of Intercom, you know, you're at the forefront of customer service.
Jeff Seibert: Why OpenAI Will Become an Infrastructure Play | E1085 · 20VC with Harry Stebbings
- ▶ 34:31 Harry Stebbings What, what would you do if you, I asked Des Traynor this actually from Intercom, but what would you do if you were CEO of Google from here?
Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
- ▶ 1:42 Harry Stebbings But Intercom, just for those that don't know, how did it come to be?
- ▶ 7:27 Harry Stebbings Intercoms is not like theirs, but you're not starting from nothing today where you have a complete clean slate. 3 times in the scene
- ▶ 9:54 Harry Stebbings It's the data that we have from Intercom's existing historical.
- ▶ 22:59 Harry Stebbings How does the structure of the team change when you move from Intercom V-one, or kind of the previous gen of Intercom, to Intercom AI first, Innovation AI? 3 times in the scene
- ▶ 1:01:40 Harry Stebbings When you said about intercom being AI first, I was like.
- ▶ 1:03:23 Harry Stebbings I spoke to Bobby before the show at Equals, who was obviously with Intercom, and he said that you were actually one of the masters of marketing, and you thought of as a product OG, but actually you should be credited more with a lot of… 2 times in the scene
- ▶ 1:07:01 Harry Stebbings You know, intercoms marketing over the years, knowing all that you know now, what would you change? 4 times in the scene
- ▶ 1:10:40 Harry Stebbings So you can change one thing about Intercom product strategy. 2 times in the scene
- ▶ 1:31:19 Harry Stebbings And where's Intercom in 10 years? 3 times in the scene
Des Traynor: How I Founded Intercom; Product Marketing Tips; Feature Creep | 20VC #907 · 20VC with Harry Stebbings
- ▶ 0:22 Harry Stebbings We see Intercom in all of its glory today. 2 times in the scene
- ▶ 1:01:21 Harry Stebbings How many people are in intercom right now? 3 times in the scene
- ▶ 1:05:43 Harry Stebbings What's the hardest element of your role with Intercom today? 6 times in the scene
20VC: The Twilio Memo: Bessemer's Byron Deeter on How a $125K Initial Check Became Bessemer's Largest Position, What The Influx of Late-Stage Capital Means For Venture Today & Why The Incumbent Advantage Is Now An Incumbent Disadvantage
- ▶ 0:35 Harry Stebbings To name a few of the investments, Twilio, which we focus on today, Service Titan, HashiCorp, Canva, Intercom, DocuSign, SendGrid, the list goes on.
20VC: Basecamp CEO Jason Fried on His Relationship To Risk, Money, Vulnerability and Self-Doubt, Fantasising About Being Fired, How To Optimise Decision-Making and Minimising Regret
- ▶ 0:37 Harry Stebbings Jason's also the co-author of the widely acclaimed Rework, and has made several angel investments in the likes of Intercom, Gumroad, and Hodinkee, to name a few.
20VC: Twitter Co-Founder Biz Stone on The 3 Stages of Wealth, The Return To Twitter in 2017 and the Associated Missions and Challenges & Why Silicon Valley is not an "Insiders Only" Universe?
- ▶ 0:08 Harry Stebbings If you listened to one of my favourite episodes from last year, Owen McCabe at Intercom, he said Biz Stone was one of the most influential people to his journey, and today I'm so thrilled to be joined by Biz, best known as the co-founder… 2 times in the scene
- ▶ 1:54 Harry Stebbings As I said to you before, I've spoken to so many of our mutual friends before the show, everyone from Fred to Bijan to Evan to Owen at Intercom.
- ▶ 24:45 Harry Stebbings You know, I think not many people know, but like investing in Nest, Square, Slack, Intercom.
20VC: Robinhood Founder Vlad Tenev on The Single Most Important Thing Leadership is Responsible For, How To Manage Fear and Self-Doubt as a Leader & The Future of Fintech; Bundled or Unbundled
- ▶ 14:53 Harry Stebbings And, you know, I had like Owen from Intercom on the show the other day, and he was saying about how actually challenging it was for him being kind of a relative first time founder, seeing it scale to the size it did.
20VC: Intercom Founder, Eoghan McCabe on How To Deal with the Weight of Expectation, Having Your Identity Tied To Your Company, How To Be Your Authentic Self Even with Stakeholders & Why There Are No Rules
- ▶ 0:08 Harry Stebbings And so with that, I'm thrilled to welcome back to the hot seat, Owen McCabe, a technology entrepreneur who has started a number of companies, the most notable of which, Intercom, the conversational relationship platform. 4 times in the scene
- ▶ 2:32 Harry Stebbings But that is enough of my dulcet tone, so now I'm very excited to hand over to Owen McCabe, chairman at Intercom.
- ▶ 3:01 Harry Stebbings And so for those that missed our first episode, how did you make your way from Ireland into the world of startups and come to plan one of the Valley's greats in the last decade with Intercom?
- ▶ 6:58 Harry Stebbings But like for you, especially, you know, you were CEO of Intercom for many years, and then making a transition to chairman today, obviously you're not as operationally involved as you are as CEO, daily, daily, grinding, 24 hours a day. 2 times in the scene
- ▶ 25:34 Harry Stebbings Which angel has done the most to help build Intercom, and how so? 3 times in the scene
20VC: Cyan Banister on Her Relationship To Money, Risk, Her Investment Decision-Making Process, Why We Will See A Reckoning in the Early Stage Market, Her Biggest Takeaways from HQ Trivia & The Future of Silicon Valley
- ▶ 52:33 Harry Stebbings As always, I so appreciate all your support, and I can't wait to bring you another fantastic episode this coming Thursday with Owen McKay but at Intercom.
20VC: The 4 Phases of Effective Decision-Making, The No 1 Quality of Good Decisions, How To Approach Effective OKR Setting, & How To Optimise and Improve Your Operating Cadence with Shishir Mehrotra, Founder & CEO @ Coda
- ▶ 0:42 Harry Stebbings With that, I do want to say a huge thank you to Daniel at Spotify, Quentin Clark at GC, Sridhar at Neva, and Dez Trainer at Intercom for some fantastic questions and suggestions today.
20VC: Why Few Firms Are Doing True Early Stage Investing Today, Why Founders Should Spend Time with Analysts When Raising & The Rise of Pre-Empting Rounds and How To Know When To Engage vs Wait with Anna Khan, General Partner @ CRV
- ▶ 0:28 Harry Stebbings Intercom, New Voice Media, TSM, and Zylo.
20VC: Chamath Palihapitiya on Why IPOs and Direct Listings Are Broken, Turning Social Capital Into A Combination of Berkshire Hathaway, Koch Industries and The Red Cross, Why Forecasts Are Worthless, What Creates True Defensibility & Why You Have To Be Pr
- ▶ 0:21 Harry Stebbings Social's portfolio includes the likes of Slack, Yammer, Front, Intercom, and Carter, to name a few incredible companies.
20VC: Index Ventures Partner, Mark Goldberg on The Questions Founders Must Ask A Multi-Stage Fund Before Taking Their Money At Seed, Why Most Angels Will Lose Their Money & Why We Will See Our First $100Bn Neo-Bank Shortly
- ▶ 0:33 Harry Stebbings As for Mark, since joining Index, he's largely specialized on all things financial services, and he sits on the board of Plaid, Nova Credit, Intercom, Pilot, and more incredible companies.
20VC: Why Raising A Mega-Round Makes Your Life Harder Not Easier, Why Your Board Is Not Your Boss and Lessons on Successful Board Management & The Biggest Breakpoints in Company Scaling with Emmanuel Schalit, Founder & CEO @ Dashlane
- ▶ 2:14 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get 500 points for signing up, so go to point.app to learn more, and remember to use the… 2 times in the scene
- ▶ 37:43 Harry Stebbings Well, that's Intercom's motto. 8 times in the scene
- ▶ 38:02 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Why Startup Valuations Are Not As Overpriced As You Think, How To Determine Whether An Investor Is Truly Aligned To Your Mission and What 2 Traits Make The Truly Special Board Members with Jason Brown, Founder & CEO @ Tally
- ▶ 2:18 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get 500 points for signing up, so go to point.app to learn more, and remember to use the… 7 times in the scene
- ▶ 3:02 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
- ▶ 29:43 Harry Stebbings Well, that's Intercom's motto. 8 times in the scene
20VC: Why Speed Is The Biggest Differentiator a Founder Can Have, How To Hire Seasoned Tier 1 Talent To An Early Stage Startup & How To Start, Scale and Manage Remote Teams with Domm Holland, Founder & CEO @ Fast
- ▶ 2:16 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get 500 points for signing up, so go to point.app to learn more, and remember to use the… 3 times in the scene
- ▶ 36:59 Harry Stebbings Well, that's Intercom's motto. 7 times in the scene
- ▶ 37:17 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Why Pre-Product Market Fit Is About Systems Design Not Engineering, The Right Way For Leaders To Approach Wartime Leadership Today & A Guide To Recruitment Forward Planning with Ryan Denehy, Founder & CEO @ Electric
- ▶ 2:15 Harry Stebbings Point is currently invite only, and fortunately for listeners of 20 Minute VC, they have created a special invite code for you, two zero VC, and you get a thousand points for signing up, so go to point.app to learn more, and remember to… 6 times in the scene
- ▶ 2:59 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
- ▶ 36:17 Harry Stebbings Well, that's Intercom's motto. 6 times in the scene
- ▶ 36:35 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Webflow's Vlad Magdalin on The Journey To Breakeven and Raising A Monster $72m Series A, The Single Most Important Question To Ask When Determining Which Investor To Select & The Challenges of Founders Angel Investing
- ▶ 1:48 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 2:07 Harry Stebbings The Intercom messenger helped Unity get proactive with their visitors.
- ▶ 39:16 Harry Stebbings That's Intercom's motto. 7 times in the scene
20VC: Reddit CEO Steve Huffman on Scaling Teams; What Works and What Does Not, A CEO's Relationship with Stress and Managing It & How To Structure Internal Decision-Making Effectively
- ▶ 2:09 Harry Stebbings That's Intercom's motto. 6 times in the scene
- ▶ 32:38 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 32:57 Harry Stebbings The Intercom messenger helped Unity get proactive with their visitors in just
20VC Exclusive: Roy Bahat on Bloomberg Beta's New Fund, The Truth About Valuation That Very Few VCs Will Tell You & Why Founders of Venture Backed Startups Make The Best Angels
- ▶ 2:05 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 40:10 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 40:28 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Guild Education's Rachel Carlson on The Benefits of Scaling Startups Outside of Silicon Valley, Why Mission and Margin Are So Tightly Integrated & Why Mums Are The Most Under-Utilised Asset In The Economy
- ▶ 2:00 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 2:18 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
- ▶ 32:59 Harry Stebbings That's Intercom's motto. 8 times in the scene
20VC: Brad Feld on Why Market Size At Early Stage Is Not Helpful, His Biggest Learnings From The Boom & Bust of The Dot Com and How The Best VCs Work For Their CEOs
- ▶ 2:09 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 49:31 Harry Stebbings That's Intercom's motto. 6 times in the scene
20VC: Kapwing Founder Julia Enthoven on Why Marketing Innovation Is As Important As Product Innovation, Why Every Company Is Becoming A Media Company & The Benefits Of Not Raising Money Too Early
- ▶ 1:55 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 32:36 Harry Stebbings That's Intercom's motto. 6 times in the scene
20VC: Mercury Founder Immad Akhund on Why Angel Investing Makes Founders Better Operators, The Right Way For Founders To Discuss and Present Competition To Investors & How To Think About Your Initial Wedge Into The Market and How It Expands Over Time
- ▶ 1:53 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 2:11 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors in just
- ▶ 33:00 Harry Stebbings That's Intercom's motto. 7 times in the scene
- ▶ 33:19 Harry Stebbings The Intercom Messenger helped Unity get proactive with their visitors.
20VC: Clearbit Founder Alex MacCaw on How To Successfully Negotiate with Investors, What Value-Add Do VCs Really Bring & Why You Should Only Have Operators on Your Board
- ▶ 1:47 Harry Stebbings That's Intercom's motto. 8 times in the scene
- ▶ 2:05 Harry Stebbings The Intercom messenger helped Unity get proactive with their visitors.
- ▶ 31:05 Harry Stebbings That's Intercom's motto. 6 times in the scene
20VC: Scale Founder Alex Wang on How To Hire Incredible Talent Before You Are A Hot Company, Why Beating Competition Is Not As Clear Cut As Investors Believe & Why AI Is Under-Hyped Today In Terms of Total Impact
- ▶ 2:14 Harry Stebbings Rather than ads and clickbait to drive revenue, they're focused solely on the data and research tools, and with over 30,000 users, after just a month and a half, and one user calling Atom the Robin Hood of Bloomberg, the sky is the limit,… 7 times in the scene
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