Intercom, every mention
31 scenes (2026), the whole family · ← back to Intercom
tap a year for its mentions
every year 2026 anyone Harry Stebbings 544Des Traynor 46Eoghan McCabe 26Jason Lemkin 19Rory O'Driscoll 7Anna Khan 5Hubert Palan 3Hiten Shah 3Amjad Masad 2Akshay Kothari 2
Verbatim, from the transcripts: the passages where Intercom comes up
How to Build Your Own Data Center & Why Every Startup Should Do It
- ▶ 50:35 Harry Stebbings your intercoms and your talk desks
NVIDIA Crushes Quarter | OpenAI Cuts Off Cursor | Instinct Hits $2.5B Valuation
- ▶ 1:01:57 Rory O'Driscoll Which is why, again, to chime in, which is why, you know, Salesforce just bought Intercom where we were lucky enough to invest less than a year ago, and that's a very outcome-based product for customer support where they charge based on… 2 times in the scene
Canva Slashes Growth | Talent Exodus at Google | Revolut's $50B CEO Package | Musk's $55B Terrafab
- ▶ 18:12 Rory O'Driscoll I mean, look, the boring one is obviously Intercom, we've talked about a lot, and we were investors right on it, but they, they succeeded and did it, and I think, I'm sure when,
- ▶ 48:17 Jason Lemkin But if you, you're not going to pull off, you're not going to pull off a Palantir or an Intercom without a god tier.
Leo Aschenbrenner's Situational Awareness Blows Up | Moonshot AI Raises $3.5B at $35B
- ▶ 38:35 Rory O'Driscoll And one of the things we look at is just super interesting on the app level is the tokens as a percentage of total revenue, and it varies from, you know, the sales forces that we were in intercoms, stuff like that, where it's, you know,…
Anthropic's Fable Banned by US Government | Wix & Adobe Hit All-Time Lows | Mistral Raising at $20BN · 20VC with Harry Stebbings
- ▶ 47:44 Harry Stebbings Salesforce acquires Finn, formerly known as Intercom for 3.6
- ▶ 49:59 unnamed speaker And I think what Intercom did was they aligned around that was how value was created, 8 times in the scene
- ▶ 57:25 unnamed speaker And they're just, in my view, they're just going through the same journey Intercom went.
Cliff Weitzman: What I Learned from 100 of the World’s Top CEOs & Why Tokens Will Outspend Salaries · 20VC with Harry Stebbings
- ▶ 1:31:29 Cliff Weitzman And if you opened it, it didn't go to intercom.
Anthropic's Raise & What It Means for Potential IPO? Mag7: Google & Amazon Up, Meta & Microsoft Down · 20VC with Harry Stebbings
- ▶ 1:11:49 Jason Lemkin Um, and I believe that these agents, you know, everyone from Brett Taylor to Owen at Intercom, everyone sees these agents, um, merging and they're going to do sales and CX and enterprise.
Replit CEO: Why the SaaS Apocalypse is Justified & Why Coding Models are Plateauing | Amjad Masad · 20VC with Harry Stebbings
- ▶ 9:07 Amjad Masad We, I don't know if you saw, but, um, Intercom yesterday talked about their new model that is better at customer support than the frontier models.
- ▶ 10:38 Amjad Masad Like Intercom might say, you know, we, we don't predict that models are going to get that much better on customer support for the foreseeable future.
ElevenLabs: Building an AI Sales Machine & Why We Set a 20x Sales Quota · 20VC with Harry Stebbings
- ▶ 26:52 Harry Stebbings I think customer support is uninvestable today, and I get so much shit on Twitter for this, because everyone shits on them, but, but I'm like, Sierra and Dakagon, obviously two market leaders in terms of brand, and how much money they've…
Why You Need a $1B Fund To Do Series A | SpaceX at $2TRN & Data Centers in Space | Groq's $20BN Deal · 20VC with Harry Stebbings
- ▶ 52:40 unnamed speaker And, and, you know, I don't want to overstate the intercom example, um, just because, you know, it's enough already.
NVIDIA Predicts $1TRN in Revenue: Everything You Need to Know From GTC & Anduril Lands $20B Contract · 20VC with Harry Stebbings
- ▶ 40:23 Jason Lemkin I'm not even sure I would have believed to Rory that Intercom would have reaccelerated as it has or others.
Gokul Rajaram: How to Analyse for Durability and Defensibility in a World of AI · 20VC with Harry Stebbings
- ▶ 29:38 Gokul Rajaram I think you had the intercom person, uh, intercom CEO, right?
Anthropic vs The Pentagon: Who Wins? | The Data Center Arms Race | The Ultimate Stock Picks · 20VC with Harry Stebbings
- ▶ 33:14 Harry Stebbings I think it ties to two fundraisers that we saw, Rory, you may disagree as an investor in one of them, I would agree as an investor in another, but we saw Intercom raising two hundred and fifty million dollars, and we saw Legora raising…
- ▶ 40:01 Jason Lemkin Yeah, but at the same time, if you look, I'm sure Intercom data says this, everyone's data that works in a heterogeneous human AI agent environment, the CSAT is always top 10% for the agents.
- ▶ 47:09 Harry Stebbings You're doing the intercom deal. 5 times in the scene
- ▶ 50:05 Harry Stebbings Intercom raised two hundred and fifty million at, uh, I don't know the price, Roy. 4 times in the scene
- ▶ 1:05:25 Rory O'Driscoll We've talked about Intercom who seems to have been doing it, and it's just really damn hard.
Anthropic vs The Pentagon: Who Wins? | OpenAI's $110BN Mega Round | Cursor Hits $2BN in ARR · 20VC with Harry Stebbings
- ▶ 41:11 unnamed speaker I, I actually, I thought Owen at Intercom had a really great piece just this week on, you know, what it took to get, to take his existing business, you know,
Thrive Raises New $10B Fund | OpenAI Buys OpenClaw | Stripe at $140B: Is Adyen Wildly Undervalued? · 20VC with Harry Stebbings
- ▶ 1:17:35 Jason Lemkin That's a pretty fast boomerang, and, uh, you know, and Owen at Intercom makes the point constantly that this is the age for the founder CEO, and I, I agree with him, 7896%, right?
Anthropic's Super Bowl Ad: Who Won & Lost? | Sierra Hits $150M ARR: Is Customer Support Too Crowded? · 20VC with Harry Stebbings
- ▶ 56:09 Harry Stebbings Intercom.
a16z, Anish Acharya: Is SaaS Dead? Do Margins Still Matter? Why We Are Not in an AI Bubble? · 20VC with Harry Stebbings
- ▶ 31:30 Harry Stebbings With your Decagons, and your Sierras, and your Intercoms, and your Poloas, and I can go on and on.
- ▶ 45:09 Harry Stebbings So you're saying that, like, the length of the start line, as Dez Trainer at Intercom says, like, it takes a very long time to build, like in Figma.
20VC: From $6.2BN Market Cap to $2.8BN: What Is Not Translating About Navan's Public Story | Are Any Public Company CEOs Actually Happy? | Why Navan Built It's Own Customer Service AI and What it Could Mean For Customer Service AI with Ariel Cohen
- ▶ 1:47 Harry Stebbings While Navan streamlines travel and expense end-to-end, Intercom helps you support the customers using them.
- ▶ 51:48 Harry Stebbings While Nevan streamlines travel and expense end to end, Intercom helps you support the customers using them.
20Product: Is the Design Phase Dead in a World of AI | Has Claude Code Crushed Anthropic Already | What Roles of a PM Are Less and More Important with AI | How the Best Product Leaders Tell Stories with Noam Lovinsky, CPO @ Superhuman
- ▶ 1:31 Harry Stebbings After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.
- ▶ 43:11 Harry Stebbings After Atlassian helps your team build and ship great products, Intercom helps you support the customers using them.
Groq’s $20BN NVIDIA Deal | Why Sam Altman Doesn’t Care About Dilution & Invisible Unemployment 2026 · 20VC with Harry Stebbings
- ▶ 34:58 Jason Lemkin I know a lot, I mean, Owen from Intercom, Finn has talked about this a lot, that he's spiteful, that he was, the company was forced to be run away, and