Intercom, every mention
24 scenes (2023), the whole family · ← back to Intercom
tap a year for its mentions
every year 2023 anyone Harry Stebbings 544Des Traynor 46Eoghan McCabe 26Jason Lemkin 19Rory O'Driscoll 7Anna Khan 5Hubert Palan 3Hiten Shah 3Amjad Masad 2Akshay Kothari 2
Verbatim, from the transcripts: the passages where Intercom comes up
The Ultimate AI Roundtable: What Happens Now in AI, Why Google are Vulnerable | E1085 · 20VC with Harry Stebbings
- ▶ 0:11 Harry Stebbings What you're about to hear is the leading minds in AI from the head of AI at Meta, the founder of Intercom, Stability, Runway, leading AI investor Tom Tungas, all debate some of the core questions in AI.
- ▶ 1:09 Harry Stebbings You're the founder of Intercom.
- ▶ 11:34 Harry Stebbings Des, obviously with Intercom, you sit at the application layer. 2 times in the scene
- ▶ 16:01 Harry Stebbings Des, as we know, you're the founder of Intercom, you know, you're at the forefront of customer service.
Jeff Seibert: Why OpenAI Will Become an Infrastructure Play | E1085 · 20VC with Harry Stebbings
- ▶ 34:31 Harry Stebbings What, what would you do if you, I asked Des Traynor this actually from Intercom, but what would you do if you were CEO of Google from here?
Des Traynor: How to Survive and Thrive in a World of OpenAI | E1082 · 20VC with Harry Stebbings
- ▶ 1:42 Harry Stebbings But Intercom, just for those that don't know, how did it come to be?
- ▶ 2:48 Des Traynor And then when intercom was like one day, it was like, why don't we just talk inside? 2 times in the scene
- ▶ 7:27 Harry Stebbings Intercoms is not like theirs, but you're not starting from nothing today where you have a complete clean slate. 3 times in the scene
- ▶ 9:54 Harry Stebbings It's the data that we have from Intercom's existing historical.
- ▶ 15:38 Des Traynor Because then there'd be no pricing pair, and then we could actually base, like, you know, we could base Finn on, like, on a far cheaper thing, and it would increase margin, you know. 5 times in the scene
- ▶ 17:11 Des Traynor Finn is our AI chatbot that you, uh, sits inside the Intercom Messenger, and it will have conversations with your users and help them answer the support questions so that your support team don't have to.
- ▶ 17:38 Des Traynor Um, so, and Fin is effectively, it's a product by Intercom that uses an LLM.
- ▶ 22:59 Harry Stebbings How does the structure of the team change when you move from Intercom V-one, or kind of the previous gen of Intercom, to Intercom AI first, Innovation AI? 3 times in the scene
- ▶ 23:17 Des Traynor They work on FIN. 3 times in the scene
- ▶ 23:21 Des Traynor Uh, they work on, like, let's just say other areas of intercom that we want to apply AI to that we aren't ready to talk about, I guess. 4 times in the scene
- ▶ 53:23 Des Traynor Amazon make good money off intercom, you know, uh, but they're also like, we're heavily, we're all in on them and we're very, uh, you know, we're very committed to them.
- ▶ 1:01:40 Harry Stebbings When you said about intercom being AI first, I was like.
- ▶ 1:03:23 Harry Stebbings I spoke to Bobby before the show at Equals, who was obviously with Intercom, and he said that you were actually one of the masters of marketing, and you thought of as a product OG, but actually you should be credited more with a lot of… 2 times in the scene
- ▶ 1:07:01 Harry Stebbings You know, intercoms marketing over the years, knowing all that you know now, what would you change? 4 times in the scene
- ▶ 1:10:40 Harry Stebbings So you can change one thing about Intercom product strategy. 2 times in the scene
- ▶ 1:19:01 Des Traynor You know, the lessons I've kind of learned on RIFs are more from other companies than anything Intercom has gone through.
- ▶ 1:25:33 Des Traynor Like, uh, if we, if we just beat Zendesk, but Zendesk is like in the current state it's in, that won't be the full realization of what Intercom can be.
- ▶ 1:26:19 Des Traynor Intercom had been kind of a broader tool. 3 times in the scene
- ▶ 1:31:19 Harry Stebbings And where's Intercom in 10 years? 3 times in the scene