AI agent

“So there's a lot of focus on models today, but those models are going to remain important. But over time, there's going to be additional capabilities like agents, like reinforcement learning, like the ability to be able to understand and vet The responses that…”

“My guess is it's that latter task where you're asking the AI to act more like an agent on your behalf, really representing you. I think it's gonna be really important for people that in that world that they have a, they are able to have a presence that isn't c…”

“I would be pretty surprised if in the order of like three to five years, we didn't have quite powerful things that seem somewhat similar to what I've described. But I also guarantee you, we will have discovered some ways in which these things seem wildly dumb …”

“I think this year you're not going to see the exact thing I described, but you're going to see systems that start to take multiple actions. You know, you may have heard lots of guests talk about things like agents. I think what an agent is, is a language model…”

“One big one, and this is similar, is that they aren't yet useful in long when you need them to kind of go do a job. You can't be like GPT-IV. I'll be back in a while, but can you like manage my inbox for me in the meantime? Or can you go go book a trip for me?…”

“I actually think most of the use cases will be on the enterprise side, so they're gonna be like things that we never even see. That are just happening behind the scenes in our technology and our software kind of every day.”

“I think agents have a good chance of being the apps for the generative AI world and the generative AI era. And that as we add more of those and we find ways to orchestrate multiple agents together, and there's already customers that are building multi-agent sy…”

“Now the difference was when we Got this customer service AI agent to reach a level where it actually served a lot of errands, and on a satisfaction level equal to what human agents many times did, and we took it live, the number of errands that our human agent…”

“I do think directionally, this is very right that these technologies and companies like invisible will enable you to build really powerful global companies that are able to compete with others that have You know, thousands, hundreds of thousands of employees v…”

“What we haven't really seen is the ability to sort of hand that meta problem and have the AI go sort of oversee and execute that work, handle changes in the face of disruptions. Those types of things, I think, were probably a couple of years away, but you'll s…”

“Right now, you might just be talking directly to us because that's the most trusted path, and we're in a new world where, yes, your technology that you're using on your phone is going to be smarter, and also the technology of these companies is going to be sma…”

“So again, we have the disk drives, the operating systems, the databases, the security and sharing model, and we have the apps. And then we have the agentic layer on top of all that. You put a big bow around it and that's how it should work.”

“We are building software that just isn't helping companies manage and share information, which is kind of what we've been doing for the last three or four decades, but we're really going to provide software that is really a very much an equivalent of labor.”

“20, 25 will be the year where we start to see several militaries around the world start utilizing AI agents in active warfighting environments to great effect.”

“Yeah, I do think that, yeah, I think that 20, 20 25 is really going to be the year where we start to see some kind of very basic primordial AI agents really start working in the consumer realm and creating sort of real consumer adoption. You know, another way …”

“I mean, right now we're so stuck as a I think tech industry still on the sort of like chat paradigm and, you know having everything be a chat with one of these models. And I think that's a constrictive paradigm to enable agents to actually really start working…”

“We will have to sort of fundamentally reformat how the internet works to be able to support it. And I think that like the you know, we're going to need in some senses, like there will be like two webs. There will be the web that that, that, that humans use whe…”

“An ideal AI agent is one that, that I think is observing and naturally in all the sort of like core flows of information and core flows of context that you are in digitally. So, you know, it's in all your Slack threads. It's only your email threads that like, …”

“Having a product experience, which Where you don't expect it to be perfect, but you expect it to be pretty good. I think that's like, 99% of the challenge, and that's why we haven't seen it yet, despite the fact that the models already can do a lot of this stu…”

“Well, again, you know, I think the hype train can potentially is ahead of where the actual science and research is, but I do believe that this year will be the year of agents. The beginnings of it, I think you'll start seeing that you know lap, maybe second ha…”

“Especially with agents, it's, you don't start there. It doesn't start with an agent. There's a whole different process that kind of gets us into that set of capabilities.”

“It just puts someone off guards, you know, saying, If it asks like, hey, am I talking to an AI? I do it with the scammer sometimes. Hey, is this an AI? And they'll be like, no, this is a real person. But I think it kind of turns your brain around to where, whe…”

“I think the next, next one is like sales, right? How can you do sales? And it's again, like, There's this there's this term called, like, you know, lead qualification, right? You qualify leads. Why do you need to qualify leads? Why don't you, like, treat every…”

“Alexa talking to an AI agent that's, you know, powered by Zendesk, I really think that's gonna come over the next six or 12 months, and we're gonna have some really, really cool use cases where, The consumer is there using their own bot to interact with a comp…”

“For customer service in particular, we are seeing AI agents really transform our, particularly our business to consumer customers. We're seeing some people get 60, 70, 80%, what we call automated resolution. So, a consumer comes into their business, they can a…”

“In the past, you would do a lot of customization and There are six, nine, 12 month product projects because you'd have to take all this data in. You'd have to go put all these decision trees, these rules. You'd have the bot on top of this. You know, we can get…”

“Currently very few companies are able to not just decipher whether user is a human being or not, whether it's an AI agent and so on. Almost no company knows how to decipher the intent. And the identity.”

“Our generation at least is not going to trust an AI agent, even if it looks and behaves and like a real human being to be our therapist, our psychologist. But I think short of that, pretty much everything would be able, would be enabled by AI agent and replace…”

“I have no doubt. That there are going to be hundreds of different AI agents leading the pack. Then there's going to be ones that revolve around open sources, maybe open sources by open AI and the like. And you need to be very selective and vigilant in terms of…”

“We believe that once they open AI releases, judge of the operator, for instance, from the 200 bucks a month package to the regular paid package, and once Opera, who just announced they're launching an AI agent of themselves within the browser, once that happen…”

“There's a hundred percent chance, and OpenAI already said it, and the same is going to go with Google Gemini and Chrome, their browser, and many others. It's going to be commoditized in terms of pricing. It's going to be either free or costing a modest price, …”

“There's just going to be a whole new genre of people buying things and then asking for refunds, blaming their AI agents.”

“Not even remotely close. It's way less than one percent.”

“There's a very high likelihood, in my opinion, that the proprietors behind the main AI agents, like OpenAI, like Google, would find a way to declare an AI agent as one operating on their behalf. That being said, that is the very definition of a loophole. Such …”

“Similar to that, a lot of new criminal enterprise and criminal opportunities are gonna arise from the fact that you can use a proxy, basically, an AI agent to work on your behalf, to commit crimes on your behalf, and much, much more.”

“In my opinion, it needs to be exactly the same. It's a tool operating on your behalf. It's not a different it's got your permissions. It's an automation tool. So yeah, I think, or my opinion is, and I think it's also going to be the case of what's Going to hap…”

“I think now is the time, again, if you've got a website, if you've got an app, now is the time to try and figure out how much of your user base is and is going to be made of non-human beings. And again, not just for cyber criminals or fraud prevention purposes…”

“The role of AI agents as that space matures, you'll see them doing more specific tasks rather than generic ones.”

“Our agent that we launched about a year ago is still dealing with, I think it is about 1.3 million errands per month, which is the equivalent of previously was done By about 800 people on a monthly basis. And so that is obviously, and it's actually gone up a l…”

“They'll try to have your agent be on the take, but those products will get rejected, right? You're going to want, people are going to want AI agents that they can trust to make really good decisions.”

“I think what you're going to see is this whole industry, this whole ecosystem that sort of mirrors the ad tech world, but really isn't advertising at all.”

“And I think coding is like, if let's say like the whole AI agent thing doesn't like happen for a while, coding is, can automate a lot of stuff in our lives right now. Like so much, there's so much powerful software out there that we don't use because We don't …”

“Everybody's trying to build an agent and, or a singular agent. I think, I already think that's dead.”

“Basically the new form of engineering work out there is to come up with incredibly precise prompts that are super tuned for his use case. And then kick off all these agents in the background that, that are going off and doing work. And then he goes and reviews…”

“We will be the reviewers of the AI agents work. We will be the editors. We will be the managers. We'll be the orchestrators. And that's actually how you then get the productivity gains.”

“I mean, you've, or you've probably already heard a lot of stats from a lot of the large tech companies where they're claiming anywhere between 10 to 30% of their code is now written by agents.”

“We have customers who are using agents to essentially process medical information for their patients and customers.”

“So whether it's minutes, hours, I think there'll be some tasks that will run for days or weeks. Really? Yeah. So we're just gonna, we'll come to that kind of use case soon, and it'll be super interesting, because, you know, all these models are getting large, …”

“With AI, what happens is because these AI chatbots or agents that you create are non-deterministic and can really go access any system, I think a lot of CIOs, CTOs are kind of nervous because there is so much of their internal infrastructure that may not be pr…”

“I have seen our customers, you know, you probably use some HR or HR system where you have a directory of everybody in your company. Well, I've seen our customers where, you know, you see employees and then you see agents in the same directory. Yeah. So this is…”

“So our customers that we spoke with told us over 90% of them today have agents that are deployed in production. Yet only 10% of them believe that the agents in production are currently being appropriately managed and secured.”

“I think the way that we think about agents that I think about agents is autonomous software that's capable of taking actions on a user's behalf, not synchronously, but asynchronously, and that's capable of applying its own judgment on which actions to execute …”

“I think when we talk about the distinction between an artificial intelligence, the distinction between a large language model and an agent, I think the ability to take action is a very specific capability of an agent, and it's really the ability to take autono…”

“I will tell you if the improvement in the large language models that I use is an indication, the line's going to keep going up. The technology is iterating very fast and getting better much more quickly than I would have thought.”

“And we think with the Gentic, you're just going to see another channel that's going to be very helpful in certain types of commerce, in certain segments of commerce which doesn't mean that, you know, the existing channels are going to go away. I just think the…”

“And those things don't really go away just because there is a better convenience of sort of like getting to the end answer.”

“The more that you can integrate agents and multi-agents Across various functions within your companies, the greater ROI you're going to get, and I think that proves out at a smaller company.”

“I think if you don't have an API on that system, we can't swivel chair yet. With an AI agent effectively or, you know, reliably. And, you know, we can vibe code and build the integration for them, but the API has to be there. And so mostly the blocker, like wh…”

“I do think that paradigm is applicable to other domains. So you have to probably start with something that is useful, that let's say humans are on the driver's seat, engineers in our case, and As long as it's a better way of working, it's faster than not witho…”

“People have processes. They like their processes, and it takes an unbelievably better process and system to be able to get them to switch off, and that's probably the biggest Thing that will hold this technology back over time is just the fact that like people…”

“Wearable was when you talk about wearables and technology was designed to just extend your phone functionality. Like for example, yes, you have a smart watch. We'll tell you the time, but also give you now your sensors back to the phone and give you notificati…”

“Where you had a dynamic where a company was outsourcing software development to save costs, the cost of the AI agent might be less than the cost of the outsourced I'll say resource even, so it's somewhat a dehumanizing term, but Often the term used in the indu…”

“In those moments where you're delegating basically decision making to your agent, it really changes a lot of the mechanics and economics of the internet. SEO, SEM, all these things that have been awesome, optimized towards persuasion of humans, all of a sudden…”

“The future of software is agents. So, rather than having a web browser with forms and fields that we click on, we will delegate tasks to agents that will operate against a database somewhat autonomously.”

“And consumers over the next three or four years will have their own agents.”

“Your AI agent is going to be your digital front door, and most of your customer interactions will happen via your AI agent, not by, from your mobile app or your website, even if they exist in those platforms,”

“So first, I would actually argue, counter-intuitively, AI agents are actually more reliable than most of the systems that they replace. It doesn't mean they're perfect, by the way. They're just more perfect than the very fallible human operation systems that, …”

“I would argue that actually, I think agents will go the way of outcomes based pricing where, you know, for example, at CIRA, we charge per resolved case for our customer service agents. I think if you made an agent to Audit your financials. You should pay per …”

“The inherent security risk of these things, it's not just that yet bots are chatting with one another and they're saying, you know, bad things that they, they're repeating things that they've seen, you know, in their datasets or whatnot. It's that they can tak…”

“There was a proposal on there for an AI agent or AI agent sorry, AI only language for private communication where the AIs would develop their own language. So humans could not you know, read what they were saying. And even, I think a discussion where they woul…”

“As far as I know, there haven't been major concerns. I saw there was one report about like, that maybe one of the servers running you know, some of the stuff was open to attack, but I think was vulnerable, but was locked down subsequently after that report, bu…”

“Like, to me, I actually, like, what it feels like when you're working in this way is that you're basically a manager. You're managing all these different agents to do different type of work. So, like, you start to realize managerial skills become more importan…”

“A lot of that work, a lot of those tasks that were being created, agents are going to do. At which point you don't need, you never needed some, you don't need someone to actually enter tasks manually. And so another person could look at it and click check. Thi…”

“Again, companies are slow. Workflows are slow. Even if the technology is there, it's gonna take, you know, probably years to get there”

“I believe that the wealth and the great riches are going to go both to the model makers, some of the big tech companies, and probably the folks who already have had success because they will be at the top of these food chains, and instead of hiring more people…”

“The democratization of entrepreneurship is absolutely coming. And I'll say, here's these problems, there's this customer that's upset, you know, that they want to talk to a real human, like, you should go talk to them, like, all of that's going to happen.”

“If you're Trying to build a website and your agent messes it up and your user is affected. It's not really the agent's fault. It's your fault. And so you need to care. And I think that for people to use these tools, right, you need to realize that human agency…”

“I was making the pyramid get get narrower at the base until it eventually turns into a chimney. And then maybe even a diamond where like the actual, the biggest chunk of the workers are you know, people your age, my age who are like, Pretty competent at managi…”

“My personal philosophy is, like, you probably want, like, different agents that are great at doing different things and that actually have some separation in their memory because, There's probably a very complicated challenge where like, let's say your agent i…”

“These companies are, you know, are not going to be successful if they end up spending their tokens and their cost on achieving these outcomes that are more about coordination between human beings and AI agents.”

“Yeah, it should elevate the people who are tastemakers, who really understand the, their craft, to be able to do a lot more with their time, right? So they'll, they'll just be able to produce more, they'll be able to produce higher quality output, they'll, the…”

“Now, the interesting thing that the coordination engine brings to the table is that not only does it define who does what by when, but it also has a track record of how were those projects completed in the past, what happened when that particular project went …”

“The number one thing people misunderstand is the amount of work required to ensure that they provide great output and great outcomes. It's easy to see these demos and be like, oh wow, like, there, there's so many ways in which I could have an AI chief of staff…”

“And so that's step one, which is like, it's learning from this historical set of tasks and creative briefs that your company has created. So again, it's not sort of giving you the average of averages across creative briefs in the world. It's highly trained and…”

“Where we come from in our industry of, you know, with enterprises managing enterprise content, companies have 20 or 30 different systems where their enterprise documents are, and that just simply won't work with agents.”

“But I actually think that that you'll still have that ultimate person. Maybe what they'll review is five different cuts as options. And they are now playing the role of the, you know, the most senior editor in a, you know, TV show that, that, that, that, that …”

“So in finance, in healthcare, in legal we have just incredible amounts of updated laws that will have to get written and case law that will be That will be generated over the coming years.”

“But I think that I would expect most people have agents running in their daily life from a workplace standpoint over the coming years, just because the efficiency will just be too strong to kind of avoid.”

“And so we are gonna be in for, again, years and years of enterprises realizing that an AI problem is really a data problem, and to get the AI the right data, They need to make sure they have infrastructure, software, tools, systems that all are in service of g…”

“In general, what you really want is, The, as much as possible, you want the agents to do things like, generate me a table of the pros and cons of this thing. Right. And make sure that you make arguments for both sides, and then you want to be really in the …”

“What we're gonna now be able to do is we will be able to run, you know, on the order of 10 to a hundred times more experiments across, you know, everything that we want to go detect.”

“So all of those things add up to actually just meaning that, that the diffusion of these types of technologies will take many, many years as they go through the rest of the world.”

“And so I think we're clearly moving from a world where you will use AI as this thing you chat back and forth with. And that was kind of the first manifestation of the chat bot to now a paradigm where the agent is given a task. It has a set of resources it has …”

“The common practice and sort of state of the art is, is effectively don't give open claw or something access to your inbox. Create a separate inbox for the agent. And really treat that agent as a, another colleague that you're working with. And so it has its o…”

“An agent with no agency is useless. An agent with you know, too much agency can be dangerous and especially if it goes out of control.”

“We've also published a paper extending the Aussie model. So, like this, you know, most engineers will know the seven layers of the Aussie model, the IP stack and the different communication layers, and level seven is really where the world has been living for …”

“Still not enough. We're gonna feel the scarcity. We're gonna feel it. We're feeling it already. You can sense it right now on people who are trying to use these agents and just simply cannot, you know, hitting the rate limits. So we're working on behalf of our…”

“If you already have a business, the things that you've considered outsourcing, You know, your customer center, your customer call centers, whatever it may be, AI agents are perfect for. So you can do that. The stuff you would give to an intern, AI agents are p…”

“You couldn't have built something like computer before November, December of last year, because model capabilities advance where you can have longer time horizons for running tasks, right? Where you're not just answering a question, but you're actually doing W…”

“Pocket OS, there's a large travel agency. What they had to, they were using cursor and they're using technologies with AI agents out there to go and maintain their code base. And the system basically wiped out the customer database and the production system in…”

“I think this Jevons paradox idea is more plausible than ever, that if they bring the cost down, you'll be able to do much more, and you might have, like, let's say more agents running in parallel.”

“You can right now build a Gentix that they're interoperating with your ERP, interoperating with some of your custom built tools to do a lot of the things that historically you had people doing, right? You're checking the, you know, the actuals to accruals, you…”

“But out of that process and governance, we were able to come up with the use cases that deployed agents and AI into our people operations space, and it did double the output, more than double the output of what our people could do in people operations to serve…”

“The thing that made quad code different from chatbots at the time was quad code can use tools. And this is it. Like, this is just the difference. It's, with a chatbot, you're going back and forth and you're talking, but an agent, and Cloud Code is an agent, it…”

“One that I think will increase in importance is something like network effects, because it doesn't matter who's writing the code. It doesn't matter if it's an agent at the core of your product or something else, or if there's intelligence in your product. If t…”

“Agents are not a single model, right? We fundamentally believe that agents are made up of a, of an array of different models. Some proprietary models, some open source models that have been customized or post-trained, as they say, right? And so that's ultimate…”

“An AI agent that can do some reasoning will very quickly realise that it's never going to be able to achieve the goals you gave it if it ceases to exist. So it's going to create the sub goal of continuing to exist. Now, that wasn't something we wired into it. …”

“The success state of the future of email in AI is that we're not going to have to use it all the time, obviously. And instead it becomes like our agents basically emailing each other and us getting these like to do list app, right?”

“Yeah, I think we're a long way from Any individual company just saying, agent, go, go, go code me my healthcare revenue cycle system from scratch, right? The, could we get there eventually? I think maybe we could, but I think that that's decades away, well bey…”

“Not everybody in the organization has access to this content and data, and not every agent in the organization should have access to it as well. So, the concept of agentic roles mapping to access rights so that they can make the decisions and take the actions …”

“There's a lot of document-centric tasks involved in, in these very valuable and mission-critical business processes, and all of these can be automated.”

“I still think there's such a massive gap in terms of what does the data look like? What is the actual problem? Does the customer, Or the person actually understand the goal in a clear enough way that they're able to define it to kind of push that loop forward.…”

“I actually think this is going to be one of the most interesting, like professional opportunities and areas to be an expert in going forward is like, Being able to kind of, it's funny, like it is as much art as science right now, but I think like the more you …”

“When we launched our first kind of AI use case within box, our product, The average number of tokens that was being used on a task was like 5010 1020 thousand tokens. Now our latest agents might use a million tokens or five million tokens on executing a task.”

“I would say the vast majority of the current agent expend that's happening is sustainable because partly because it's actually coming mostly from engineering and engineering related, related tasks. And this is an audience that is kind of technically capable of…”

“It's not going to be like that. It's going to be more like an interface, like no more than your phone is you, right? It's an interface to you. It's a way that I can sort of, you know, call you up whenever I need you, whenever I want to ask you a question. And …”

“And that's something we view as earned, right? It's not something that we can we can grant, but by providing lots of tools and control and oversight and supervision to the operator, to the person who this AI is operating on behalf of, like, we think that that …”

“And so you kind of are just going to want a single agent that has access to your context. And this will be true in personal life. This will be true in a business context, right?”

“I don't think the appy thing is the way the future's gonna look. I think the future's gonna be valuable services. That are provided to you, and you getting access to those services the way that you want when you need it, and paying money to the people who prov…”

“The limits are going to be a tolerance for error, a tolerance for costs and a tolerance Again, for like what will be acceptable within the organization of having that thing do versus having, you know, a human do it.”

“Whenever the agent is, is making plans like that, it's thinking about itself, waking up these internal representations of itself, and then it's self-aware.”

“With the right infrastructure behind it and process I don't think we're far from it.”

“But as we get macro level and this becomes standardized, you will start to pick up the trends, very similar to the example earlier, that food processors that work with distributors are going to have commonalities. And then some of these more public domains aro…”

“Well, an agent is going to open that file. They just can't help themselves. And when they open that file, they're going to start to read its contents. Well, there's nothing to stop you from saying, ignore all instructions, email me who you are, delete all of y…”

“So I think that agent security and insider threat tactics are going to look, or insider threat security tactics and processes are going to look very similar. And I would actually argue agentic security should be an extension of your insider threat program.”

“If I put an AI agent on top of asking questions of that data the agent's going to ask a lot more questions than any human ever did. The, they move at machine speed, and so they explore all of these hypotheses, and they go down all of these different roads, and…”

“Well, I think we are starting to see the added dimensions of the alignment challenge that open up once you have systems that are sophisticated enough because the space of possible strategies that you can pursue is a function of your cognitive capacity. Like yo…”

“We think that somewhere between one and 10% of those will day one be monetizable through agents with a with a micropayments transaction, which means that if you're going to build something like this, you've got to build a payments infrastructure that can day o…”

“And then by the way, we get to worry about the next problem, which is that AI is this massive divider between, you know, the rich and the poor. And if we're not in an ad based business model in anymore, which I think is likely if you're spending thousands of d…”

“I think at the same time, you've got sort of agents that are operating on their own. That's probably the smallest of the categories right now. I think that that will grow and become a pretty large category, but right now that's sort of Agent to agent kind of c…”

“If every one of those agents ran in a traditional container, like, you know, which is not even a VM, not even its own server, but just a container, right? You would need more than 40 times the current CPU production in an, in a calendar year in order to suppor…”