Amit Zavery

President, COO & CPO, ServiceNow · 1 appearance on the record.

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executiveoperatorengineer@azavery ↗LinkedIn ↗servicenow.com ↗

Amit Zavery oversees ServiceNow's product roadmap, engineering, cloud infrastructure, and enterprise operations. Before joining ServiceNow in 2024, he was Vice President and Head of Platform at Google Cloud and spent nearly 25 years at Oracle as Executive Vice President of Cloud Platform and Middleware.

9statements → 6claims → 3claims resolved → 100%fully supported → 3.78/5average certainty → 2.33/5average debate potential →

3 supported 0 partly supported 0 contradicted 3 not checkable as stated how the 6 claims stand · each chip opens the sources

1 prediction · 5 assertions · 1 opinion · 1 insight · 1 disclosure · every statement was checked. The prediction and assertions are the 6 claims: statements the public record can support or contradict. 3 are resolved, and 3 name no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Amit argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

Their most notable supported claim

Assertion Supported

Zavery: AI agents wiped out travel agency Pocket OS's database in seconds

“Pocket OS, there's a large travel agency. What they had to, they were using cursor and they're using technologies with AI agents out there to go and maintain their code base. And the system basically wiped out the customer database and the production system in…”

Amit Zavery May 8, 2026 ▶ 8:13 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

How they sound: not measured why? →

We measure speaking style by listening to the audio itself, and a fair number needs at least 2,000 words from one person on tape we have measured. There is too little of Amit Zavery on measured tape to publish a rate. This says nothing about how they speak.

What they said9 Episodes1

Everything Amit Zavery said on Big Technology that made the record, most notable first. Filter by type, assessment or year in the ledger →

Assertion Supported

Zavery: AI agents wiped out travel agency Pocket OS's database in seconds

Amit Zavery May 8, 2026 ▶ 8:13 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Assertion Not checkable as stated

Zavery: In-house enterprise AI costs 5x to 10x more than ServiceNow

“We've done numbers calculations. The cost of building everything yourself with all this technology which is changing every five seconds is five X to 10 X. Of what you would buy from us.”

Amit Zavery May 8, 2026 ▶ 9:43 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Assertion Not checkable as stated

Zavery: ServiceNow's AI replaces human level-1 support, resolving issues in 20 minutes

“This AI especially, so we have this idea of level one support engineer. It's completely AI driven, right? It can replace everything humans do. And we can close a case or resolve an issue in two, 20 minutes versus two hours. But that is guaranteeing you a resul…”

Amit Zavery May 8, 2026 ▶ 11:06 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Opinion

Zavery: AI will accelerate software vendors that integrate the technology

“People, I think, are misunderstanding that AI will take out all the software companies. I'm sure there's some software companies just like with any transformation happening in the technology will have a problem, right? Which happened during cloud, which happen…”

Amit Zavery May 8, 2026 ▶ 4:46 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Disclosure

Zavery: Compliance accounts for 30% to 40% of ServiceNow's cost structure

“30%, 40% of my cost structure is compliance with different, different regulations.”

Amit Zavery May 8, 2026 ▶ 14:01 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Prediction Not checkable as stated

Zavery: Enterprise AI will remain a multi-vendor ecosystem, not single-vendor

“With enterprise, again, I do believe there will be an ecosystem of providers. People are not going to say, I will only do one thing with one company, everything with one vendor, right?”

Amit Zavery May 8, 2026 ▶ 16:21 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Insight

Zavery: AI is useless on its own without integration into workflows

“End of the day, it's by itself, it's useless. I think that's the problem I have with AI. It's a great technology, but if you don't bring it into the solution, you don't bring it into product, instead of just going to roll, just use that as a technology point t…”

Amit Zavery May 8, 2026 ▶ 23:36 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Assertion Supported

Zavery: ServiceNow is growing 20%+ with 35% free cash flow margins

“Our business is growing at 20 plus percent. Our free cash flow margins are at 35%. Our off margins are at 32%, and we have guided, every time, beaten, raised our guidance and consensus in the market.”

Amit Zavery May 8, 2026 ▶ 5:08 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Assertion Supported

Zavery: Most enterprise companies operate over 300 backend systems

“Most of the enterprise companies have 300 plus systems.”

Amit Zavery May 8, 2026 ▶ 6:31 Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery

Appearances (1)

Episode	Date	Speaking time
Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery	May 8, 2026	17m

Amit Zavery

The record, in short

Their most notable supported claim

How they sound: not measured why? →

Appearances (1)

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