Zavery: AI is useless on its own without integration into workflows
Amit Zavery · Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery · May 8, 2026 · at 23:36
Amit Zavery, President and COO of ServiceNow, discusses the practical enterprise adoption of artificial intelligence with Alex Kantrowitz.
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“End of the day, it's by itself, it's useless. I think that's the problem I have with AI. It's a great technology, but if you don't bring it into the solution, you don't bring it into product, instead of just going to roll, just use that as a technology point technology, that becomes a problem.”
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