Zavery: In-house enterprise AI costs 5x to 10x more than ServiceNow
Amit Zavery · Software's Path Forward In The Agentic AI Era — With ServiceNow's Amit Zavery · May 8, 2026 · at 9:43
ServiceNow COO Amit Zavery argues that the total cost of ownership makes building custom AI agent systems uneconomical for enterprises.
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“We've done numbers calculations. The cost of building everything yourself with all this technology which is changing every five seconds is five X to 10 X. Of what you would buy from us.”
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