The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 9 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Zavery: AI agents wiped out travel agency Pocket OS's database in seconds
“Pocket OS, there's a large travel agency. What they had to, they were using cursor and they're using technologies with AI agents out there to go and maintain their code base. And the system basically wiped out the customer database and the production system in…”
Zavery: In-house enterprise AI costs 5x to 10x more than ServiceNow
“We've done numbers calculations. The cost of building everything yourself with all this technology which is changing every five seconds is five X to 10 X. Of what you would buy from us.”
Zavery: ServiceNow's AI replaces human level-1 support, resolving issues in 20 minutes
“This AI especially, so we have this idea of level one support engineer. It's completely AI driven, right? It can replace everything humans do. And we can close a case or resolve an issue in two, 20 minutes versus two hours. But that is guaranteeing you a resul…”
Zavery: AI will accelerate software vendors that integrate the technology
“People, I think, are misunderstanding that AI will take out all the software companies. I'm sure there's some software companies just like with any transformation happening in the technology will have a problem, right? Which happened during cloud, which happen…”
Zavery: Compliance accounts for 30% to 40% of ServiceNow's cost structure
“30%, 40% of my cost structure is compliance with different, different regulations.”
Zavery: Enterprise AI will remain a multi-vendor ecosystem, not single-vendor
“With enterprise, again, I do believe there will be an ecosystem of providers. People are not going to say, I will only do one thing with one company, everything with one vendor, right?”
Zavery: AI is useless on its own without integration into workflows
“End of the day, it's by itself, it's useless. I think that's the problem I have with AI. It's a great technology, but if you don't bring it into the solution, you don't bring it into product, instead of just going to roll, just use that as a technology point t…”