Eggemeier: Bot-to-bot customer support interactions will arrive within 12 months
Tom Eggemeier · Zendesk CEO: AI Customer Service Agents Are Ready For Primetime · Mar 26, 2025 · at 10:27
Zendesk CEO Tom Eggemeier predicts the timeline for consumer personal AI assistants directly communicating with enterprise customer support AI agents.
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“Alexa talking to an AI agent that's, you know, powered by Zendesk, I really think that's gonna come over the next six or 12 months, and we're gonna have some really, really cool use cases where, The consumer is there using their own bot to interact with a company's AI agent”
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