Eggemeier: Customer service interactions will surge 3x to 5x within five years
Tom Eggemeier · Zendesk CEO: AI Customer Service Agents Are Ready For Primetime · Mar 26, 2025 · at 25:59
Zendesk CEO Tom Eggemeier discusses how shifting toward e-commerce and reducing friction will dramatically expand overall customer inquiry volume.
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“So we have a point of view that interactions are gonna go up between three and five X. The next three to five years.”
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