Eggemeier: Zendesk AI agents make fewer errors than human support workers
Tom Eggemeier · Zendesk CEO: AI Customer Service Agents Are Ready For Primetime · Mar 26, 2025 · at 7:50
Zendesk CEO Tom Eggemeier contrasts bot hallucination rates with human agent error rates in enterprise customer support environments.
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“What we find right now is on our next generation agentic AI bot we have a lower error rate than a human being from a, you know, contact center, support center, answering like for like inquiries.”
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