Klarna CEO: AI agent handles 1.3M monthly errands, replacing 800 workers
Sebastian Siemiatkowski · Klarna CEO: We’re Giving AI More Customer Service Work, Not Less · May 16, 2025 · at 2:46
Klarna CEO Sebastian Siemiatkowski details the operational volume and labor equivalence of Klarna's customer service AI agent.
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“Our agent that we launched about a year ago is still dealing with, I think it is about 1.3 million errands per month, which is the equivalent of previously was done By about 800 people on a monthly basis. And so that is obviously, and it's actually gone up a little bit. It used to be about 700, now it's about 800.”
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