Jacqui Canney

Chief People Officer, ServiceNow · 1 appearance on the record.

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Canney leads talent strategy and enterprise AI upskilling at ServiceNow, focusing on integrating AI agents and automated workflows into human resources and employee operations. Prior to ServiceNow, she served as Chief People Officer at both Walmart and WPP after spending 25 years in leadership roles at Accenture.

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1 assertion · 1 insight · 1 disclosure · every statement was checked. The predictions and assertion are the 1 claim: statements the public record can support or contradict. 0 are resolved, and 1 names no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

What they said3 Episodes1

Everything Jacqui Canney said on Big Technology that made the record, most notable first. Filter by type, assessment or year in the ledger →

Assertion Not checkable as stated

Canney: ServiceNow scaled from 14K to 30K employees without adding HR headcount

“But out of that process and governance, we were able to come up with the use cases that deployed agents and AI into our people operations space, and it did double the output, more than double the output of what our people could do in people operations to serve…”

Jacqui Canney May 18, 2026 ▶ 1:43 How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack

Insight

Canney: Easier to teach AI-native hires the enterprise than vice versa

“We need people who can demonstrate they have the agility, they have the adaptability. We can teach them if they're AI native, which is like how we hire, we can teach them the enterprise. We can teach people a lot of things that maybe is easier to do than teach…”

Jacqui Canney May 18, 2026 ▶ 15:18 How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack

Disclosure

Canney: ServiceNow assessed its entire company on role-specific AI capabilities

“We assess the whole company on AI capability. So that we knew, and we didn't use it as A scare tactic or anything like that. It was like, how to do better in your job. So each role, and the assessments were built around the roles that you had, so we didn't all…”

Jacqui Canney May 18, 2026 ▶ 17:07 How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack

Appearances (1)

Episode	Date	Speaking time
How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack	May 18, 2026	7m

Jacqui Canney

Appearances (1)

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