Canney: ServiceNow assessed its entire company on role-specific AI capabilities
Jacqui Canney · How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack · May 18, 2026 · at 17:07
Jacqui Canney, Chief People & AI Enablement Officer at ServiceNow, details internal HR practices for reskilling employees during AI automation rollouts.
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“We assess the whole company on AI capability. So that we knew, and we didn't use it as A scare tactic or anything like that. It was like, how to do better in your job. So each role, and the assessments were built around the roles that you had, so we didn't all take the same one. It said, here's how you sit. We used a third party to say, where you sit in the skills, and then pushed immediate personalized training so that they could change their skills and grow their skills.”
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