Canney: Easier to teach AI-native hires the enterprise than vice versa
Jacqui Canney · How Agentic AI Changes The Workplace — With Jacqui Canney and Kellie Romack · May 18, 2026 · at 15:18
Jacqui Canney, Chief People & AI Enablement Officer at ServiceNow, explains how the company approaches hiring and workforce skills in the AI era.
0:00 / 0:24exact quote · 24.7s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“We need people who can demonstrate they have the agility, they have the adaptability. We can teach them if they're AI native, which is like how we hire, we can teach them the enterprise. We can teach people a lot of things that maybe is easier to do than teaching the AI adaptability or the acuity or the things that people want, and I find that that's where management really needs to lean in because that's who wins. It's not just the fastest tech”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Jacqui Canney
Canney: ServiceNow scaled from 14K to 30K employees without adding HR headcount
“But out of that process and governance, we were able to come up with the use cases that deployed agents and AI into our people operations space, and it did double the output, more than double the output of what our people could do in people operations to serve…”
Canney: ServiceNow assessed its entire company on role-specific AI capabilities
“We assess the whole company on AI capability. So that we knew, and we didn't use it as A scare tactic or anything like that. It was like, how to do better in your job. So each role, and the assessments were built around the roles that you had, so we didn't all…”