Everything Kim Scott said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Scott: Phone calls provide better feedback signal than video calls
“There's a lot of evidence coming out of University of Chicago and probably other places, but that's the article I've read it, that we, there's more noise than signal in facial expressions and body language, especially if somebody is just a little Square on a c…”
Scott: Isaacson's Musk biography pushes a false dichotomy about successful leadership
“There's this false dichotomy. In fact, the new biography of Elon Musk falls into this category. I like Walter Isaacson's work a lot, but he falls prey to this in his biography of Elon Musk, which is there's this notion that we have to choose between being a to…”
Scott: 85% of workplace relationship mistakes stem from ruinous empathy
“This is the most common mistake, this is, I would say, 85% of mistakes in relationships at work get made when you do care personally, and you do actually show you care personally, but because you're so worried about the other person's feelings or whatnot, you …”
Scott: Male managers consistently pull punches when giving female employees feedback
“One of them is that if you're a woman working for a male boss, it's highly likely that he's going to pull his punches when giving you feedback versus the men who work for him. Versus your male colleagues. And that's bad for you because feedback is good for you…”
Scott: Women offering candid feedback are unfairly perceived as obnoxiously aggressive
“And basically the problem is that when you are a woman being radically candid with others, they're more likely to interpret your radical candor as obnoxious aggression than the same radical candor coming from a man.”
Scott: Softening critical feedback hurts careers more than obnoxious aggression
“And if you back off your challenge when you're giving feedback, when you're expressing your opinion, You wind up either in ruinous empathy or in manipulative insincerity, and both of those quadrants are going to be worse for your career than being seen as obno…”
Scott: Trying to be liked at work leads to manipulative insincerity
“It's a disaster. Don't try to be more likable. There's a giant difference between caring personally and wanting to be liked. So it is really important to realize that a key aspect of radical candor is really focusing on the other person and their well-being an…”
Scott: Likability bias makes it harder for women to challenge directly
“The sort of likability competence bias that a lot of women face pushed me, especially early in my career, in the wrong direction on challenge directly, and it made it much harder for me to, because often I would say something, and I would say it even more gent…”
Scott: Immediate two-minute feedback is more important than being on time
“But if you don't, if it's not possible, and often it was not possible for me in my career to sort of schedule my time that way, I just decided that these moments of management were more important than being on time to my next meeting. And so I was just late so…”
Scott: Ray Dalio's 400-page 'Principles' has only five pages on caring
“In fact, I did an analysis of Dalio's book, Principles, and there, it's like a, I don't know, three or 400 page book, and there were, I think, four or five pages about caring about people. It's, there's very low care, personally.”
Kim Scott: Radical Candor Is Measured at the Listener's Ear
“Radical candor gets measured not at, you know, not at the speaker's mouth, but at the listener's ear, and I think that Steve had built a team around him of people who didn't mind rather what other people would consider obnoxious aggression, but I think in the …”
Scott: Becoming a leader makes you significantly more prone to bullying
“When you become a leader, you're much more prone to bullying, even if you don't think of yourself as a bully”
Scott: Stubborn colleagues require extreme language, sensitive ones need personal care
“Sometimes you're going to be working with somebody who's a little stubborn, maybe a little cocky, and you're going to have to use some extreme, extreme language to get through to them. And other times you're going to be working with somebody who's extremely se…”
Scott: Polish your resume and leave any boss who refuses upward feedback
“Occasionally, you'll have a boss who says, no, I don't want to hear about it. And then, of course, your job is to polish up your resume and find a better boss.”
Scott: Managers must enforce direct peer resolution before hearing employee complaints
“Basically the idea is to get very disciplined about, especially if you're a manager, not letting one employee Come and talk to you, complain about another, but rather say, have you talked to so-and-so directly? And if the answer is no, say, well, go talk to th…”
Scott: Listening to peer complaints is stirring politics, not showing empathy
“It's so easy when a colleague comes to you complaining about another to feel like you're being empathetic to listen and maybe even stir them up a little bit, but it's not empathy. You're just stirring the political pot.”
Scott: Software nudges fail to drive radically candid workplace conversations
“When I started the company, I felt that it was really just a matter of building a great software system that was going to give people the right reminder, the right nudge at the right moment, and it turns out that doesn't work in terms of getting people to have…”
Scott: 90% of leaders make 90% of their mistakes in ruinous empathy
“I would say 90% of us make 90% of our mistakes in that ruinous empathy bucket. It's by far and away the most common problem”
Scott: Relationships don't scale across organizations, but workplace culture does
“No matter how talented you are, relationships don't scale. But she did do those things for her direct reports and the people who she worked most closely with, all, all of us. And when a leader treats their team, the people who they interact with on a day to da…”
Kim Scott: Praise is more important than criticism in Radical Candor
“However, praise is even more important than criticism in terms of radical candor. Radical candor is not all about The boss giving the employee criticism. It should always start with soliciting feedback and it should include more praise and criticism.”
Scott: I fired a coaching client for giving feedback over Slack
“I once coached someone who kept giving feedback over Slack and I finally just quit coaching him. I was like, I, if you keep making this mistake, I'm not, I can't be your coach.”
Scott: Withholding critical feedback from underperformers causes top performers to quit
“If I didn't fire Bob, I was gonna lose all my best performers, because not only had it been unfair to Bob not to tell him, I also had been unfair to everyone on the team and they were frustrated. Their deliverables were late because his deliverables were late.…”
Scott: Focusing on caring for others helps leaders overcome people-pleasing
“One of the things that was helpful for me anyway, so you can tell me if it's helpful for you, what was realizing that my job was not to be liked. My job was to care about other people and to get out of my own head and to become others focused is what helped me…”
Scott: Managers must challenge directly and highlight mistake patterns against defensiveness
“Sometimes it's useful to show someone a pattern. All of the careless mistakes to, especially if someone is, is defense, is defensive, or if you think they're likely to be defensive. If you think they're likely to do to you what I did to my boss, I don't know. …”