Scott: Managers must enforce direct peer resolution before hearing employee complaints
Kim Scott · 20VC: Why Radical Candor Is Crucial in Workplaces, Why 85% of Work Relationship Mistakes Happen and Why You Should Not Try and Be More Likeable with Kim Scott, Co-Founder @ Candor Inc · Jul 7, 2017 · at 21:29
Kim Scott, co-founder of Candor Inc. and author of Radical Candor, details her 'clean escalation' rule for sustaining workplace candidness in growing companies.
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“Basically the idea is to get very disciplined about, especially if you're a manager, not letting one employee Come and talk to you, complain about another, but rather say, have you talked to so-and-so directly? And if the answer is no, say, well, go talk to that person directly, and if you can't work it out, come to me together, and I'll help you come up with a solution.”
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