Scott: Phone calls provide better feedback signal than video calls
Kim Scott · Radical Candor: From theory to practice with author Kim Scott · Dec 10, 2023 · at 17:30
Kim Scott discusses effective remote communication channels for delivering workplace feedback, citing research on facial expressions.
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“There's a lot of evidence coming out of University of Chicago and probably other places, but that's the article I've read it, that we, there's more noise than signal in facial expressions and body language, especially if somebody is just a little Square on a computer screen, but it also may be true in real life. Like the phone actually may be one of our best communication innovations of all time, because when you're talking to someone on the phone, you're listening to the words that they are saying to you, and that is really what you want to do in this moment.”
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