Customer Support Agents

“The pricing model of the real-time API makes more sense for something like a customer support agent, where you're very directly replacing somebody that you would pay hourly otherwise, and that's how you're seeing the pricing model for a lot of these initial ag…”

“Voice-to-voice, latency is great. Sometimes, though, with these production use cases, you do need the extra computation cycles. So, you know, fetch data, do multiple model calls or there's, there might be other reasons that you can't do voice-to-voice.”

“I think we will hopefully never talk to a customer support agent ever again. Like someone you call for the airlines, like, you know, help me my flight, I need to upgrade it, or I need to change my seat, or can you cancel it because I can't go? You know, the ba…”

“Thousands of companies are probably going to like get established using AI to try to replace customer support agents, right?”

“People who had been around in the company for one month were performing as well as, if not better than people who weren't trained that way, who had been at the company for six months.”