customer support agents
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Jan 16, 2025 by Jesse Zhang · across every show →
Everything said about customer support agents, oldest first
Jan 16, 2025 neutral
Zhang: End-to-end voice AI falls short when complex tool use is needed
“Voice-to-voice, latency is great. Sometimes, though, with these production use cases, you do need the extra computation cycles. So, you know, fetch data, do multiple model calls or there's, there might be other reasons that you can't do voice-to-voice.”