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customer support agents

2 statements across 2 episodes · 2 bullish · 0 bearish · 2 people on the record · first statement Jun 14, 2023 by Sean Weisbrot · across every show →

Everything said about customer support agents, oldest first

Jun 14, 2023 positive
Assertion Partly supported
Weisbrot: AI brought support agents to six-month proficiency in one month
“People who had been around in the company for one month were performing as well as, if not better than people who weren't trained that way, who had been at the company for six months.”
Sean Weisbrot Jun 14, 2023 ▶ 27:03 People Logic Found a Signal in Our Tools We Never Knew to Look For
Jul 20, 2023 bullish
Prediction Open · timeframe Jul 2026
Foster: Thousands of startups will be built to replace customer support agents
“Thousands of companies are probably going to like get established using AI to try to replace customer support agents, right?”
Ben Foster Jul 20, 2023 ▶ 23:46 AI Predicts the Next Word. It Cannot Predict the Next Car.
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