CRM Systems
topic on 6 shows · 8 statements across 7 episodes
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8 statements about CRM Systems, every show
Levie: Prompt injection against AI agents will cause major enterprise security breaches
“There's going to be just incredibly spectacularly crazy security incidents that will happen with agents because you'll prompt inject an agent and Sort of find your way through the CRM system and pull out data that you shouldn't have access to.”
Sundheim: AI Will Take Years to Displace Enterprise Systems of Record
“So I think I mean, systems of record are going to be difficult to displace. I think companies, while You know, it's neat to create software for small productivity enhancements. If you really want to run your entire business on something like an ERP system or a…”
Dave Morin: NFTs will become a major, invisible part of CRM systems
“In the future, what an NFT was last year will, you know, be some big part of a CRM system. And you know, that's like going to be great. Nobody's going to know the better.”
Cancel: Legacy CRM architectures like Salesforce were not built for real-time interactions
“And most systems, again, when we think about all those systems, whether you could put together all the sales forces you want and all the add ons and the 50 to a hundred tools that people put on top of those existing systems today, none of them were built for a…”
Google built a custom in-house CRM to track M&A targets
“Wrapping all of this is we have a very bespoke in-house CRM system that we created to track And monitor all of our dealings with companies in the ecosystem.”
Treffler claims traditional CRM systems fail when real back-end execution is required
“I guarantee you all the sexy stuff sooner or later has to get real. And that's where these CRM systems all fall apart.”
Francisco Larrain: Enterprise CRMs fail by relying on manual data entry
“The problem that we're trying to solve is that we think CRM customer relationship management systems and enterprise are broken. And we think that the reason that they're broken is that they rely on salespeople to be proactive about manually entering data into …”
Francisco Larrain: CRM automation must extract data directly from passive interactions
“The big insight that we had in the company is that you really want to flip the problem around. You want to be able to integrate, grab all the interactions, phones, emails, meetings, like virtual meetings, and extract information from that, surface it to the re…”