Cancel: Legacy CRM architectures like Salesforce were not built for real-time interactions
David Cancel · Fireside Chat: David Cancel (Founder & CEO, Drift) with Matt Turck (Partner, FirstMark) · Sep 25, 2020 · at 13:39
David Cancel, founder and CEO of Drift, discusses enterprise routing systems with FirstMark Partner Matt Turck.
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“And most systems, again, when we think about all those systems, whether you could put together all the sales forces you want and all the add ons and the 50 to a hundred tools that people put on top of those existing systems today, none of them were built for a real time world. Once you dig in from a technical standpoint, they were built for a world where real time didn't matter.”
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