Salesforce

includes Salesforce Service Cloud, Salesforce Einstein, Salesforce Marketing Cloud, Salesforce Platform, Salesforce Sales Cloud

16 statements across 14 episodes · 5 bullish · 6 bearish · 12 people on the record · first statement Sep 28, 2017 by Omar Tawakol · said 175 times in 68 episodes since 2013 · across every show →

Mentions by year, the whole family

brought up most by Matt Turck (27), Howie Liu (20), Aaron Katz (13), George Fraser (7), Benn Stancil (6), Mike Dauber (5), Tomasz Tunguz (4), Ryan Smith (4)

tap a year for its mentions
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081520132014201520162017201820192020202120222023202420252026episodes it came up in
002.57.551520132014201520162017201820192020202120222023202420252026episodesmentions per episode
2026 8 mentions in 5 episodes 2 per episode
2025 9 mentions in 6 episodes 2 per episode
2024 64 mentions in 13 episodes 5 per episode
2023 15 mentions in 7 episodes 2 per episode
2022 10 mentions in 3 episodes 3 per episode
2021 9 mentions in 6 episodes 2 per episode
2020 19 mentions in 6 episodes 3 per episode
2019 4 mentions in 3 episodes 1 per episode
2018 3 mentions in 3 episodes 1 per episode
2017 7 mentions in 4 episodes 2 per episode
2016 3 mentions in 3 episodes 1 per episode
2015 15 mentions in 5 episodes 3 per episode
2014 3 mentions in 2 episodes 2 per episode
2013 6 mentions in 2 episodes 3 per episode

every mention, scene by scene, with the transcript →

Everything said about Salesforce, oldest first

Sep 28, 2017
Insight
Tawakol: Enterprise AI demands significantly higher accuracy tolerances than consumer AI
“If you tell Alexa to play a song and she plays the wrong one, no problem. You tell Eva to update Salesforce and automatically update Salesforce record, and it's the wrong record, there's a problem.”
Omar Tawakol Sep 28, 2017 ▶ 23:11 AI and a Different Type of Competitive Advantage // Omar Tawakol, Voicera (FirstMark's Data Driven)
Dec 19, 2017
Insight
Davis: Transactional tools like Salesforce and Jira aren't going away
“The transactional workflows that we have in other systems, Salesforce, Jira, Asana, those aren't going away, and a lot of mistakes get made when people discuss something and they consider the work done on email or Slack, and it doesn't get back into those othe…”
George Davis Dec 19, 2017 ▶ 11:46 Superpowered Conversations // George Davis, Frame.ai (FirstMark's Data Driven)
Nov 13, 2019 negative
Insight
Elsamadisi: Cross-system data queries take weeks due to unlinked identifiers
“There's no foreign key that ties these two systems together. There's no way to deal with different user identifiers. You would have to just go to your engineering team, And ask them to copy that data in all these different places, and then you deal with other …”
Ahmed Elsamadisi Nov 13, 2019 ▶ 1:23 How to Answer Data Questions Without Being Miserable // Ahmed Elsamadisi, Narrator (Data Driven NYC)
Sep 18, 2020 positive
Insight
Fraser: Post-load master data management in the warehouse is safely non-destructive
“And this is different than how it's historically been done, but the big advantage of Doing MDM and other similar things in this way is that it's non-destructive. So you still have the original data. If you make a mistake and you realize later, oh, I said these…”
George Fraser Sep 18, 2020 ▶ 44:46 Fireside Chat: George Fraser (Founder & CEO, Fivetran) with Matt Turck (Partner, FirstMark)
Sep 25, 2020 negative
Assertion Not checkable as stated
Cancel: Legacy CRM architectures like Salesforce were not built for real-time interactions
“And most systems, again, when we think about all those systems, whether you could put together all the sales forces you want and all the add ons and the 50 to a hundred tools that people put on top of those existing systems today, none of them were built for a…”
David Cancel Sep 25, 2020 ▶ 13:39 Fireside Chat: David Cancel (Founder & CEO, Drift) with Matt Turck (Partner, FirstMark)
Sep 25, 2020 negative
Prediction Not checkable as stated
Cancel: Enterprise software will move away from dozens of loosely coupled tools
“I think the reality that we're in, especially in the, in our context where we are in sales and marketing software right in the world of Salesforce and all those kinds of tools is like the re the idea that you need 50 to a hundred tools, which is not an exagger…”
David Cancel Sep 25, 2020 ▶ 21:17 Fireside Chat: David Cancel (Founder & CEO, Drift) with Matt Turck (Partner, FirstMark)
Nov 1, 2020
Assertion Partly supported
Bendov: ClickSoftware was acquired by Salesforce for $1.3 billion
“I was one of the founding team of the company called Click Software that was personally acquired by Salesforce for 1.3 billion.”
Amit Bendov Nov 1, 2020 ▶ 0:37 Fireside Chat: Amit Bendov (Founder & CEO, Gong) with Matt Turck (Partner, FirstMark)
Aug 16, 2023
Assertion Partly supported
Socher: Salesforce research team invented prompt engineering in 2018
“As part of the research team, we actually invented, ah, prompt engineering in 2018”
Richard Socher Aug 16, 2023 ▶ 3:40 Reinventing Search with AI: Richard Socher on Building You.com & the Future of Google
Nov 29, 2023 positive
Assertion Not checkable as stated
League Apps saved $20,000 on Salesforce contract using Glean AI benchmarking data
“So we gave him benchmarking data and he reported back that they saved 20 K versus their prior contract.”
Howard Katzenberg Nov 29, 2023 ▶ 13:08 How Glean AI Slashes Vendor Costs: CEO Howard Katzenberg on AI Accounting
Dec 13, 2023 negative
Assertion Not checkable as stated
Sapoznik: Switching from Siebel to Salesforce gives agents zero productivity
“If you survey the agent that spent eight hours looking at Siebel and now is spending eight hours looking at Salesforce and you ask agent, how much more productive are you? The answer is effectively zero.”
Gustavo Sapoznik Dec 13, 2023 ▶ 4:09 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
Oct 10, 2024 bullish
Prediction Not checkable as stated
Socher: Salesforce is uniquely positioned to automate repetitive enterprise workflows
“My hunch is over the next few years more and more of that workflow, if it feels very repetitive, Employees are going to be like, I want to work in a company where if I give an X, 10 examples of a workflow to my tools, I expect that tool to then automate that f…”
Richard Socher Oct 10, 2024 ▶ 54:12 AGI, The Future of AI Agents And The Next Wave of Opportunities in AI | Richard Socher, CEO, You.com
Nov 8, 2024 positive
Prediction Not checkable as stated
SaaS will not die, but evolve into wrappers around AI intelligence
“We think that SAS It's not going to be dead. We think that SAS is just going to have to evolve dramatically. And if you think of SAS being largely a wrapper around a database, and you could argue that's what Salesforce is, you know, a lot of, like, workflow an…”
Matt Turck Nov 8, 2024 ▶ 1:01:23 Superintelligence, Bubbles And Big Bets: AI Investing in 2024 | Matt Turck & Aman Kabeer, FirstMark
Jul 17, 2025
Prediction Not checkable as stated
Laskin: AI models will interact with enterprise software primarily via APIs
“And so the way these language models are going to interact with any piece of software, not just Software engineering software, like Salesforce and other CRMs and creative tools and so forth. The majority of those interactions are going to be through function c…”
Misha Laskin Jul 17, 2025 ▶ 7:22 Ex‑DeepMind Researcher Misha Laskin on Enterprise Super‑Intelligence | Reflection AI
Jul 23, 2026 bearish
Opinion
Feldman: AI is causing irreparable damage to the SaaS business model
“I think the business of dashboarding and the business, the AI doesn't the damages doing the SAS is, I think, unreparable. You could ask your AI, build me a tool like Salesforce. 30 seconds later, you have a working tool.”
Andrew Feldman Jul 23, 2026 ▶ 1:10:46 Cerebras CEO: Why GPUs Can't Do Fast Inference
Sep 10, 2026 positive
Assertion Supported
Socher: AI Economist RL model replicated Saez taxation formula
“The SAIS formula in economics. And basically, it's beautiful math, and it shows that provably it's the optimal taxation scheme. But it's the optimal taxation scheme in a one step economy where you make one economic decision and then no other decision again. An…”
Richard Socher Sep 10, 2026 ▶ 48:52 When AI Improves Itself | Richard Socher (Recursive)
Sep 10, 2026 negative
Assertion Not checkable as stated
Socher: Nature and Science desk rejected AI economics papers
“When we submitted these papers and two-level reinforcement learning systems to nature and science, they just desk rejected them.”
Richard Socher Sep 10, 2026 ▶ 46:07 When AI Improves Itself | Richard Socher (Recursive)
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