Opinion
Frame.ai CEO: Deep learning will not yield artificial general intelligence
“I agree that deep learning is not about to give us generalized intelligence, but it has really fundamentally changed the way that we interact with unstructured data.”
Prediction Not checkable as stated
Davis: Aggregated vertical data analysis models will eventually become commoditized
“We think that a lot of the opportunities for aggregating data and for doing analyses of those kinds, they will be used, but eventually they'll be commoditized.”
Insight
Davis: Team chat is the biggest current enterprise data opportunity
“I think it's the biggest data opportunity and transformation that's happening right now because it is accumulating a representation of all of the business activities in your firms.”
Insight
George Davis: Customer relationships are now more valuable than production assets
“The most valuable asset isn't really the production assets, which are being commoditized and modularized in a lot of directions, but the customer relationships themselves.”
Insight
George Davis: Communication channels are expanding faster than listening capability
“The ways we can communicate are expanding way faster than our ability to listen and understand and to think seriously about what's being said.”
Insight
George Davis: Customer communication acts as a system of last resort
“So these are the kinds of things you can do when you break into understanding the surface of communication with your customers, because it's a system of last resort. When your other systems don't work, this is where they come.”
Insight
Davis: Conversation is eating the enterprise
“We think that conversation is eating the enterprise”
Insight
Davis: Integrating systems into chat channels transforms team chat into a platform
“The last thing, and the thing that makes Team Chat a platform, and the thing that's probably changing fastest, is the ability to integrate and put other data and systems in the same room as your conversation.”
Insight
Davis: Team chat reveals actual work structure better than org charts
“What's happening is your team chat is collecting a representation of the business activities of your company. And importantly, this is the real structure of the work at your company, not what the org chart or the seeding chart makes you think the structure of …”
Insight
Davis: Chatbots are best suited for repetitive tasks lacking user training
“Bots are a very specific interface choice, ah, good in situations where you have repetitive work that doesn't, you can't really afford to do training on, so you need to have a very natural interface.”
Disclosure
Davis: B2B customer success is hungriest for conversational AI assistance
“So when we began talking to people about this blueprint and learning about how they used Team Chat, we looked at a lot of different use cases, and we ultimately found that the place people were hungriest for this kind of assistance was not something we expecte…”
Assertion Not checkable as stated
Davis: B2B companies are increasingly moving customer success into Slack
“There is, ah, increasing demand for people to move those conversations into Team Chat, and we see companies inviting their customers into their Slack, opening up shared channels, ah, installing pipelines in between them.”
Insight
Davis: Transactional tools like Salesforce and Jira aren't going away
“The transactional workflows that we have in other systems, Salesforce, Jira, Asana, those aren't going away, and a lot of mistakes get made when people discuss something and they consider the work done on email or Slack, and it doesn't get back into those othe…”
Insight
Davis: Time to insight is the key metric for enterprise AI
“So the important metric is time to insight. How quickly can we actually be doing things that reflect a real understanding of what's happening in your company?”
Insight
Davis: Conversation summaries link unstructured enterprise chat with transactional systems
“Summaries of what's happening in a conversation right now are the interface point between a freeform conversation and a transactional System that needs to talk about that conversation later on.”
Insight
Davis: NLP tasks hard for humans remain hard for AI
“Basically anything that is really hard for you to do as a human is still gonna be pretty hard for us.”
Disclosure
Davis: Frame.ai is re-implementing Google's Sling framework
“We're kind of, we're fiddling with and re-implementing the Sling framework that came out of Google a couple of weeks ago we think there's a lot of opportunities there in terms of creative uses of neural networks to represent semantic frames at different timesc…”
Assertion Not checkable as stated
Davis: Enterprise messaging is shifting from email threads to channels
“What's a little bit newer is popularizing the move from email threads to channels.”
Insight
Davis: Direct chat integrations eliminate miscommunication and share identical context
“And if you can actually take that system and let it speak for itself, you end a telephone game, ah, and you're able to give everybody exactly the same context.”
