Zendesk, every mention
64 scenes · ← back to Zendesk
tap a year for its mentions
every year anyone Jason Lemkin 61Mikkel Svane 8Romain Lapeyre 5Dave Kellogg 5Abhinav Asthana 4Girish Mathrubootham 3Christoph Janz 3Wade Foster 2Doug Song 2Tomasz Tunguz 1
Verbatim, from the transcripts: the passages where Zendesk comes up
Agents Are Your New Power Users: How Klaviyo CEO Andrew Bialecki Is Remaking a $1.4B Business
- ▶ 31:36 Jason Lemkin .2, when I watch what Zendesk has said, which is adjacent, right? 3 times in the scene
AI + B2B in 2026: Find the Tailwinds or Get Left Behind | Jason Lemkin
- ▶ 34:34 Jason Lemkin You know, the existing investors, Zendesk re-accelerated even though it's private.
How to Use AI to Hyper-Customize Go-To-Market at Scale with SaaStr's CEO and Chief AI Officer
- ▶ 42:09 Jason Lemkin I did a deep dive with the CEO of Zendesk and Zendesk has a lot, obviously a lot of AI 3 times in the scene
How We Use 20+ AI Agents for Marketing & Go-to-Market with SaaStr's CEO and Chief AI Officer
- ▶ 29:58 Jason Lemkin Goddard and I did it with the CEO of Zendesk. 2 times in the scene
- ▶ 33:00 Jason Lemkin If you're not going to read the text, if you're not going to decide how to take that interview with the CEO of Zendesk and turn it into five posts, it's not going to be great.
6 Months Later, How Our AI SDRs Actually Work as AI Runs GTM with SaaStr's CEO and Chief AI Officer
- ▶ 1:00:11 Jason Lemkin I just did a deep dive with G two on the CEO of Zendesk. 3 times in the scene
Building AI-First Companies: Insights from Zapier’s CEO Wade Foster
- ▶ 4:54 Wade Foster Go collect this context from Zendesk.
- ▶ 9:49 Wade Foster It goes and looks at Zendesk tickets to understand what are the common issues that it's having.
Why Enterprise AI Adoption Is Moving 5-10X Faster Than Cloud with Box 's Aaron Levie and IBM's VP AI
- ▶ 13:55 Jason Lemkin I'll give you a specific example if you're curious, but like one, one that, um, Zendesk is much better than a year ago. 5 times in the scene
- ▶ 18:36 Aaron Levie And to your point about this end desk or gorgeous, you know, dynamic, like how do you make sure that you can have a, have a position of,
AI, Sales + GTM in 2026: This Changes Everything with Jason Lemkin and Owner CRO Kyle Norton
- ▶ 31:12 Jason Lemkin So there's Zendesk, Intercom, others in there.
SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin
- ▶ 4:59 Jason Lemkin If you use Gorgias or Intercom or even Zendesk or Decacon that'll be here tomorrow and others, you don't need the mediocre person in customer success that says, I don't know.
- ▶ 25:18 Jason Lemkin They're like a Zendesk for Shopify, for e-commerce, really big in that ecosystem in the Shopify. 3 times in the scene
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
- ▶ 28:32 Eran Zinman Same goes for Zendesk or any other SaaS tool you're using, and then you essentially create silos of information between different teams, just the nature of using different SaaS tools.
HubSpot Co-Founder and Chair Brian Halligan on AI and SaaS, Board Meetings, and When Incumbents Win
- ▶ 34:49 Jason Lemkin Zendesk is like a dollar and 11 cents.
- ▶ 37:15 Jason Lemkin And I did a thing the other day, I pulled together, I compared HubSpot was a little bit different, but I compared Zendesk's claims for AI to intercoms to Gorgias, which is just e-commerce where I'm on the board and a few others. 4 times in the scene
From Outbound to Channel Partnerships: Your Burning Sales Questions Answered by Jason Lemkin
- ▶ 29:41 Jason Lemkin They only, Zendesk is a great competitor. 4 times in the scene
What Really Matters in SaaS in 2025 with Jason Lemkin and Dave Kellogg
- ▶ 3:38 Dave Kellogg And back when I started on hosting analytics, I remember Zendex came out roughly at that time and they were like, seventy million or eighty million.
- ▶ 43:02 Jason Lemkin I think everyone, Zendesk, intercom, customer, gorgeous, dial, even dial pad, even in other areas, I think they all converging on the same model.
The Future of AI and Sales in SaaS with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin
- ▶ 0:13 Jason Lemkin Already happened in, if you look at the homepage of everyone doing customer support software, if you look at Zendesk Intercom or Gorgeous and you squint, you know what they all say, if you squint, you can lay off 40% of your team with AI.
- ▶ 48:11 Jason Lemkin If you look at Zendesk or Gorgias or Intercom, they're so far ahead of sales. 3 times in the scene
The Era of HyperFunctional SaaS is Here l SaaStr CEO and Founder Jason Lemkin
- ▶ 15:23 Jason Lemkin I pulled together a couple of weeks ago, Zendesk, Salesforce, and intercoms support products, right? 3 times in the scene
- ▶ 17:28 Jason Lemkin Everyone in post sales, Salesforce, Intercom, Zendesk, Gorgeous, on and on.
- ▶ 24:28 Jason Lemkin All the support folks we talked about, Zendesk, Salesforce, Gorgias, Intercom, they're all promising you can eliminate 50 to 60% of your support team overnight.
- ▶ 29:18 Jason Lemkin Isla is automation on steroids, and I grabbed an example here from Gorgias, which has about almost 20,000 Shopify customers for support just because I'm on the board, but Intercom, Zendesk, Salesforce, they're all the same.
5 Metrics that Matter When Raising Your SaaS Series A and Series B with Christoph Janz of Point 9
- ▶ 1:27 Christoph Janz We've been around for about years, have invested in a variety of SaaS companies, some of which you might have heard about, such as Algolia, Contentful, Loom, Zendesk a long time ago, or some of the more recent companies, some of the more…
Why Vertical SaaS is Booming, And How to Get 110% NRR from SMBs, with Jason Lemkin + Mangomint's CEO
- ▶ 25:29 Jason Lemkin I think we're gonna, the amount, whether you can directly charge for that, right, which maybe you can't with SMBs, you can't charge per, per, per interaction like Zendesk does, but I think it's gonna blow up all these categories when…
Top 10 Go To Market Mistakes Founders Make Again … and Again with SaaStr’s Jason Lemkin
- ▶ 26:35 Jason Lemkin I think he said the Zendesk series A was like 3,000,002 million.
Forget the SaaS Gloom and Doom. Just Build. with SaaStr CEO and Founder, Jason Lemkin
- ▶ 22:09 Jason Lemkin Christoph's first investment was in Zendesk. 3 times in the scene
- ▶ 39:51 Jason Lemkin A whole bunch of cloud leaders also before Squarespace have gone private, Avalara, Pluralsight, Zendesk went public for ten billion.
What it Takes to Raise Capital with Christoph Janz of Point Nine
- ▶ 21:57 unnamed speaker If you look at what Intercom, HubSpot, Notion, Zendesk, and others are doing, they are pretty, pretty fast to
Building a Global SaaS Empire | Freshworks Founder & CEO Girish Mathrubootham on His Biggest Bets
- ▶ 28:34 Girish Mathrubootham We had, we were just going to announce, or we just announced a one million dollar funding from Accel, and the next day we were attacked on Twitter to be a ripoff of Zendesk, and I can see our friends at Zendesk are in the booth here, so… 3 times in the scene
"The Top 5 Questions Every CEO Wrestles With Dave Kellogg, ex-CEO Host Analytics": SaaStr Classic
- ▶ 16:28 Dave Kellogg I did a year at Salesforce in the middle of all that, and, uh, I was mentioning Zendesk. 2 times in the scene
The Top 10 Worst Pieces of SaaS Advice with SaaStr Founder Jason Lemkin
- ▶ 11:33 Jason Lemkin But after that, as you start to compete with Zendesk or HubSpot or Mongo or Datadog or whoever it is, you actually should start losing deals because of course you're feature poor.
VC AMA with SaaStr CEO Jason Lemkin and Black Mangroves MD Arnaud Bonzom at SaaStr APAC 2023
- ▶ 10:55 Arnaud Bonzom What I want to see more would be, I mean, in the early days here, we got, um, Zopim, who got acquired by Zendesk, um, that started out of Singapore, but if, you mentioned Talldesk, that was started out of Portugal.
Top 10 Mistakes Founders Make with Series A with Black Mangroves, Square Peg, Vertex, and GGV
- ▶ 32:48 Carmen Yuen So the exists that we have seen previously, where Zopin was exited to Zendesk, I think it, it, it caused certain excitement for a while, but not enough, right?
Being a Rebel to Build a Movement: Non-Traditional Approaches to Scale | DoNotPay CEO Joshua Browder
- ▶ 18:57 Joshua Browder Um, what, um, there are all these kind of SEO companies like NerdWallet, um, and, um, Zendesk is a great SEO company as well.
SaaStr CRO Confidential:Hiring a Great VP of Sales Today Sam Blond + Former Lattice CRO Dini Mehta
The Secrets to Scaling with HubSpot's Founders Dharmesh Shah and Brian Halligan and SaaStr's CEO
- ▶ 22:25 Jason Lemkin I was recently, I was, I was re sort of researching Zendesk where it is today because it's such a change, right? 2 times in the scene
Growth vs. Efficiency: How to Weatherproof Your SaaS Startup for Tougher Times | Christoph Janz
- ▶ 0:38 Christoph Janz So we're very geo-agnostic, and if you haven't heard about .9 yet, you've probably heard about some of the companies that we've been an early investor in, such as Algolia, Chartmodule, Incident.io, Loom, Typeform, Zendesk, and many others.
Live from SaaStr Annual 2022: AMA with SaaStr's CEO
- ▶ 41:19 Jason Lemkin Even support companies do shitty support, and I go on, and I, and I play, I go on to all the leaders, the, the, I, okay, does, does, do all the leaders in SaaS, do the Zendesk and the intercoms, and do they answer their phone and say, none…
The Secrets to Building Your Marketing Engine To Drive Scale with Airtable CMO Archana Agrawal
- ▶ 2:29 Archana Agrawal And I also serve on the boards of Zendesk and MongoDB.
Building a $5.6B company with a Product-led Flywheel with Postman's CEO Abhinav Asthana
- ▶ 16:50 Abhinav Asthana So people would just email me and say that I have this problem at Postman and that problem at Postman, and, you know, instead of saying that, hey, you know, go, go, uh, go to the community, you know, I made sure that I answered all those… 3 times in the scene
- ▶ 25:35 Abhinav Asthana Let's chat on Zendesk, or let's set up a call, and then, you know, the, ah, the conversation becomes much more meaningful, both for the company and for the customer.
Acquiring 10,000 SMB Customers Solely from Data with Gorgias' CEO Romain Lapeyre
- ▶ 5:23 Romain Lapeyre So that's the, uh, the column you can see, uh, towards the, the end of the chart, um, compared to a main competitor, which is Zendesk. 2 times in the scene
- ▶ 24:10 Romain Lapeyre For example, I, I know that Zendesk, uh, that is a billion AR business, is, uh, used to have, like, two or three percent of their revenue from, uh, for partnerships, so pretty slim, I think. 3 times in the scene
Hyperscaling At Scale with PagerDuty's CEO, Jennifer Tejada | SaaStr Software Community
- ▶ 0:41 Jennifer Tejada Zendesk?
Nick Mehta CEO Gainsight + Jason Lemkin CEO SaaStr on "The Latest in Leveling Up Customer Success"
- ▶ 16:14 Jason Lemkin And when you say, guys, look, our comp is Zendesk. 2 times in the scene
The Future of Sales Post-Covid with Brex's CRO, Sam Blond
- ▶ 11:51 Jason Lemkin We're, Sam and I are both investors in a company called Gorgias, which is sort of like a Zendesk for e-commerce.
The Current State of SaaS Companies, Subscriptions, and Retention in 2021 | ProfitWell Founder & CEO
- ▶ 23:51 Patrick Campbell Um, HubSpot, Salesforce, Zendesk are, are, are the big three that have done this Adobe starting to get into this.
How To Raise Your Next Round: What Does it Take to Really Raise Capital | Point Nine Capital
- ▶ 1:25 Christoph Janz Companies like Algolia and Contentful, Typeform, Loom, Zendesk, and, and many others, and you see some of the logos here on the screen.
The Twists and Turns Along the Way to Building a Unicorn with Salesloft's CEO Kyle Porter
- ▶ 14:21 Jason Lemkin When I, when I got to know Tiago at talk desk, um, that was just after Zendesk had introduced what seemed to be a competitive product. 2 times in the scene
How to Hire a Great First VP of Sales
- ▶ 44:29 Jason Lemkin A Zendesk does it. 2 times in the scene
Founder Confidential: The Top Things No One Really Tells You About Scaling
- ▶ 20:18 Doug Song You know, just healthcare, like big, massive healthcare, healthcare deals, and she had never done inside before, but she joined Duo, working in the tutelage of my, um, head of worldwide sales, Jim Sib, who had just come out of the Zendesk…
- ▶ 34:41 Doug Song Uh, decision of the first level of, uh, our leadership change, where at about ten million, I brought on board, effectively, the nucleus of Zendesk's, uh, go-to-market engine.
From Freemium to Enterprise with Slack
- ▶ 17:09 Danny Herzberg So early days we had an accounts team and the accounts team would work out of Zendesk, not Salesforce.
The Top 5 Questions Every CEO Wrestles With - Lessons From Dave Kellogg
- ▶ 21:40 Dave Kellogg I did a year at Salesforce in the middle of all that, and, uh, I was mentioning Zendesk. 2 times in the scene
The Funnel is Dead. Long Live the Flywheel. With Hubspot CEO Brian Halligan
- ▶ 13:07 Brian Halligan You're on the board of Zendesk, ah, HubSpot.
Insider's Guide To Building Great Product w/Merci Grace, Slack's First Head of Product
- ▶ 8:00 Merci Grace Um, the onboarding that existed in 2014, uh, given that founders tend to be early adopters, uh, and it, uh, was broken in a lot of ways, and one of the ways I found out it was broken is that I spent the first few weeks just listening to…
SaaStrPRO AMA with Jason Lemkin
- ▶ 13:02 Jason Lemkin Do you have an integration for desk or Zendesk or whatever?
Zendesk From Day 0 to Today: The Lessons Learned
- ▶ 0:36 Mikkel Svane Who was the first angel investor in, uh, Sandisk, uh, but unfortunately, uh, Christoph is German, based out of, uh, Germany, and unfortunately, he got sick right before leaving, so, uh, DevDude very much agreed to, uh, take over and, uh,… 5 times in the scene
- ▶ 5:53 Devdutt Yellurkar You know, what are the most important lessons as you build that, you know, the early days of Zendesk when you were in Copenhagen?
- ▶ 24:34 Mikkel Svane So by the end of that hundred dollar run rate, that's of course when we took the company public. 3 times in the scene
AI: The New Platform for SaaS
- ▶ 24:15 Tomasz Tunguz Like, let's say you, you know, you create the next version of Zendesk that's got a whole bunch of ML.