Intercom, every mention
72 scenes, the whole family · ← back to Intercom
tap a year for its mentions
every year anyone Jason Lemkin 44Paul Adams 32Karen Peacock 27TJ Nahigian 3Patrick Campbell 3Elliott Robinson 3Eleanor Dorfman 3Amelia Ibarra 3Seema Amble 1Rory O'Driscoll 1
Verbatim, from the transcripts: the passages where Intercom comes up
Software Isn't Dead. It's Gotten Harder with Scale Venture Partners' Rory O'Driscoll
- ▶ 29:51 Rory O'Driscoll I mean, Jason knows if I made an investment about a year ago in an older SaaS company, Intercom, and I made it as part of their turnaround, and they've now actually just rebranded as Finn, right?
Our Agent Negotiated a Vendor Renewal, Became a CFO and a Better SDR .. but has too many guardrails
- ▶ 18:57 Jason Lemkin There's, um, you know, if you talk to folks, if you talk to folks like at Finn or Intercom or Gorgias or Sierra and others, they're all saying that there's convergence that support sales and marketing are all converging because once you…
$4 Trillion in IPOs, $100B in M&A, and Why B2B Spend is Booming
- ▶ 48:20 Jason Lemkin I, I, I copied this from, um, or a version of this from Owen from Intercon the other day, but another thing over the next couple months is when we, we, we use 21 agents at Saster, but everyone really, your customers just want to use one.
How Anthropic's Head of Industries Built an AI-Native Sales Org from Scratch
- ▶ 3:10 Eleanor Dorfman We use Jira for tickets intercoms fin product.
- ▶ 6:32 Eleanor Dorfman So, Claude and Clay do the qualification, they do the enrichment, and then you can go into the self-serve funnel, where Finn from Intercom guides you on their journey.
- ▶ 10:12 Eleanor Dorfman On Calendar, on Salesforce, on Intercom, on Greenhouse, there are so many systems where little pieces of context are incredibly relevant to ensure you're prioritizing your time, you're operating efficiently, and you're delivering a…
Our AI is Hiring! Would You Work for One? And Are Autonomous Agents ... Safe? The Agents #005
- ▶ 36:37 Jason Lemkin This is fin or whatever intercom to the millionth degree that we built because it knows every so many details in real time for a hundred people and gets them all right.
Why Your Next Hire Should Report to an AI, Tragedy Apps, and Too Many AI SDRs? | The Agents #004
- ▶ 1:14:20 Amelia Ibarra Like, um, Intercom, Finn, has been a big sponsor of ours on media. 3 times in the scene
How MangoMint Increased Win Rates with an AI-Powered Stack
- ▶ 22:14 Marchelle Mooney So if I'm a support team member, I live in intercom.
Why Most SaaS Companies Will Fail at AI (And How to Avoid It) with Intercom's CPO
- ▶ 0:11 Paul Adams There's loads of processes at Intercom around building software that I designed as a part of designing.
- ▶ 2:37 Paul Adams If you look at Intercom three years ago versus Intercom today, they are entirely different companies. 15 times in the scene
- ▶ 13:15 Paul Adams So what we did at Intercom was we went way too far.
- ▶ 13:29 Paul Adams I've always run the product team at Intercom. 2 times in the scene
- ▶ 21:20 Paul Adams We have a real intercom that we will not, that we will not do a product launch that is not real.
- ▶ 24:51 Paul Adams We had these principles at Intercom that, um, evolved over years and they made us really good at building SaaS product. 3 times in the scene
- ▶ 30:55 Paul Adams Every single designer in Intercom has shipped code to production.
- ▶ 36:44 Paul Adams We have Intercom, the SaaS company, the SaaS product, uh, Seats. 6 times in the scene
- ▶ 39:04 Paul Adams Fin is totally different to Intercom. 2 times in the scene
The Present and Future of AI in Sales and GTM with SaaStr's CEO and Owner's CRO
- ▶ 38:20 Kyle Parrish So like I have intercom, I'm adding fin or I've got Salesforce agent force or going to the like insurgent startup.
- ▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene
- ▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene
AI + B2B in 2026: Find the Tailwinds or Get Left Behind | Jason Lemkin
- ▶ 34:44 Jason Lemkin Intercom was just here, Finn.
Why Only “WTF” Products Can Survive Today with Brett Queener Partner at Bonfire Ventures
- ▶ 1:36 unnamed speaker We'll have speakers flying in from OpenAI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbings and more doing our live 20 VC podcast.
The State of AI + Software: Where It’s Going - Fast
- ▶ 1:41 Jason Lemkin We'll have speakers flying in from open AI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbins and more doing our live 20 VC podcast.
Snowflake's AI Revolution in Sales, Marketing and GTM with Snowflake‘s CMO and Founding CRO
- ▶ 1:35 unnamed speaker We'll have speakers flying in from open AI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbings and more doing our live 20 VC podcast.
Is The Classic GTM Playbook Really Dead? with SaaStr CEO and Founder Jason Lemkin
- ▶ 1:59 Jason Lemkin We'll have speakers flying in from OpenAI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbins and more doing our live 20 DC podcast.
- ▶ 26:41 Jason Lemkin Even stuff that are hard, you know, Intercom said Finn as a standalone product has already crossed fifty million.
SaaStr's Top 10+ AI Agents: AI SDR, AI BDR, AI RevOps + More: The How, The Who, The Why
- ▶ 1:44 Jason Lemkin We'll have speakers flying in from around the world from OpenAI, Wiz, Clay, Intercom, all your favorite B to B companies, including yours truly and Harry Stebbings for a live, 20 BC and Sastra podcast.
The Complete Guide to Vibe Coding without a Developer with SaaStr CEO and Founder Jason Lemkin
- ▶ 1:53 Jason Lemkin We'll have speakers flying in from around the world from OpenAI, Wiz, Clay, Intercom, all your favorite B to B companies, including yours truly and Harry Stebbings for a live, 20 BC and Saster podcast.
AI, Sales + GTM in 2026: This Changes Everything with Jason Lemkin and Owner CRO Kyle Norton
- ▶ 31:12 Jason Lemkin So there's Zendesk, Intercom, others in there.
SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin
- ▶ 4:59 Jason Lemkin If you use Gorgias or Intercom or even Zendesk or Decacon that'll be here tomorrow and others, you don't need the mediocre person in customer success that says, I don't know.
- ▶ 23:19 Jason Lemkin When I invested in talk desk in 2014 or gorgeous in 2018 or intercom or front, no one wanted to be like, ah, this is low deal size, commodity, boring.
HubSpot Co-Founder and Chair Brian Halligan on AI and SaaS, Board Meetings, and When Incumbents Win
- ▶ 34:46 Jason Lemkin Finn for intercom is one buck.
- ▶ 37:15 Jason Lemkin And I did a thing the other day, I pulled together, I compared HubSpot was a little bit different, but I compared Zendesk's claims for AI to intercoms to Gorgias, which is just e-commerce where I'm on the board and a few others. 2 times in the scene
5 Things That Are Working and 5 Things That Aren’t in B2B SaaS AI with Ironclad's CEO and a16z
- ▶ 25:19 Seema Amble So Intercom has its chat
What Really Matters in SaaS in 2025 with Jason Lemkin and Dave Kellogg
- ▶ 18:34 Jason Lemkin Intercom.
- ▶ 43:02 Jason Lemkin I think everyone, Zendesk, intercom, customer, gorgeous, dial, even dial pad, even in other areas, I think they all converging on the same model.
The Future of AI and Sales in SaaS with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin
- ▶ 0:13 Jason Lemkin Already happened in, if you look at the homepage of everyone doing customer support software, if you look at Zendesk Intercom or Gorgeous and you squint, you know what they all say, if you squint, you can lay off 40% of your team with AI.
- ▶ 48:11 Jason Lemkin If you look at Zendesk or Gorgias or Intercom, they're so far ahead of sales. 2 times in the scene
The Era of HyperFunctional SaaS is Here l SaaStr CEO and Founder Jason Lemkin
- ▶ 15:23 Jason Lemkin I pulled together a couple of weeks ago, Zendesk, Salesforce, and intercoms support products, right? 4 times in the scene
- ▶ 17:28 Jason Lemkin Everyone in post sales, Salesforce, Intercom, Zendesk, Gorgeous, on and on.
- ▶ 24:28 Jason Lemkin All the support folks we talked about, Zendesk, Salesforce, Gorgias, Intercom, they're all promising you can eliminate 50 to 60% of your support team overnight.
- ▶ 29:18 Jason Lemkin Isla is automation on steroids, and I grabbed an example here from Gorgias, which has about almost 20,000 Shopify customers for support just because I'm on the board, but Intercom, Zendesk, Salesforce, they're all the same. 2 times in the scene
Fundraising from VCs and Hiring VPs in 2025: AMA with Jason Lemkin SaaStr CEO
- ▶ 6:19 Jason Lemkin I have done either on Zoom or my office, this exercise with so many folks in the early days, CEOs of Checker and Algolia and Pipedrive with Owen from Intercom.
Top 10 Go To Market Mistakes Founders Make Again … and Again with SaaStr’s Jason Lemkin
- ▶ 33:31 Jason Lemkin Intercom automates all the chats or whomever automates all this with AI.
6 Questions Founders Should Ask Themselves to Drive Value from Generative AI with Base10 Partners
- ▶ 18:31 TJ Nahigian The reality is a bit far off still, although it's starting to converge, and we're seeing this happen not just in customer support with businesses like Intercom, which 3 times in the scene
2025 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin
- ▶ 15:43 Jason Lemkin And in fact, everyone is trying, the real number everyone's trying to get to in the industry, and you can see it on things like the homepage of Intercom, is folks are trying to automate at least half of customer interactions.
Why the Future of Customer Success, Sales & Marketing Has Changed with SaaStr CEO Jason Lemkin
- ▶ 1:08 Jason Lemkin But if you look at intercom, go to intercom's homepage intercom.com. 2 times in the scene
What it Takes to Raise Capital with Christoph Janz of Point Nine
- ▶ 21:57 Christoph Janz If you look at what Intercom, HubSpot, Notion, Zendesk, and others are doing, they are pretty, pretty fast to
State of the Cloud 2023 with Bessemer Venture Partners
- ▶ 22:47 Mary D'Onofrio Zapier and plug-in ecosystem, Intercom with Fin, it's GPT-for-powered chatbot, Canva with magic design and presentations.
The Secrets to Scaling with HubSpot's Founders Dharmesh Shah and Brian Halligan and SaaStr's CEO
- ▶ 22:47 Jason Lemkin Intercom, they don't have it.
Live from SaaStr Annual 2022: AMA with SaaStr's CEO
- ▶ 41:19 Jason Lemkin Even support companies do shitty support, and I go on, and I, and I play, I go on to all the leaders, the, the, I, okay, does, does, do all the leaders in SaaS, do the Zendesk and the intercoms, and do they answer their phone and say, none… 2 times in the scene
SaaS Secret Sauce: How the CEO/CRO Dynamic Drives Growth | Marketo’s Former EVP Sales Bill Binch
- ▶ 26:13 Bill Binch There's, uh, like, Drift and Intercom bots and people being able to engage that way.
Finding Opps in Every Challenge: From Humble Beginnings to 30 Million Users with Miro CEO
- ▶ 28:37 Matt Jacobson In addition to, you know, Miro, we led investments in Miro, in Audion, in Calibra, Dataiku, Intercom, Motorway, Primer, a variety of others, and you know, we just, ah, we love it.
Doug Pepper, GP at Iconiq + Jason Lemkin of SaaStr: "Where Venture Is Right Now"
- ▶ 8:13 Jason Lemkin I have this company called Intercom, this company called DigitalOcean, this company called TalkDesk, and us, we did a panel together with Mark's sister and a few others.
Shifting to the Next Gear: Proven Strategies to Accelerate Growth with Intercom CEO Karen Peacock
- ▶ 1:10 Karen Peacock I'm the CEO of Intercom. 3 times in the scene
- ▶ 4:14 Karen Peacock And so what you want to go is go beneath the surface, and I'm going to tell you a story about how we did that at Intercom, and the surprises that we found, and how we used that to accelerate.
- ▶ 7:16 Karen Peacock And I'll tell you the story of Intercom and when we did this. 2 times in the scene
- ▶ 16:07 Karen Peacock Um, so at Intercom, uh, when we started, we had a very simple pricing metric, um, and we called it total people records, and that basically meant that we charged customers based on the number of contacts that they had in the Intercom… 4 times in the scene
- ▶ 22:59 Karen Peacock And this is something we are super passionate about at Intercom, in that we have dedicated ourselves and our whole products to helping companies build personalized, in-context experiences that are also omnichannel and able to touch…
- ▶ 28:34 Karen Peacock We write a lot at Intercom. 2 times in the scene
The State of the Cloud: 2021 with Bessemer Venture Partners | SaaStr Software Community
- ▶ 34:48 Elliott Robinson We've seen companies like PagerDuty, Product Board, and Intercom do that extraordinarily well.
- ▶ 36:29 Elliott Robinson And what's really cool when you think about, uh, Karen Peacock and the team over at Intercom is when you do it right, your customers grow with you. 2 times in the scene
The Current State of SaaS Companies, Subscriptions, and Retention in 2021 | ProfitWell Founder & CEO
- ▶ 26:33 Patrick Campbell So on the left here, you have Intercom. 3 times in the scene
Scaling from $1MM to $500MM ARR: 5 Strategies to Drive Your Next Wave of Growth with Intercom
- ▶ 0:20 Karen Peacock I'm the Chief Operating Officer of Intercom. 2 times in the scene
- ▶ 3:15 Karen Peacock At Intercom, we had the opportunity to work with IBM.
- ▶ 9:02 Karen Peacock Give you an example from Intercom. 4 times in the scene
- ▶ 9:15 Karen Peacock And what we found was that people were starting to use the Intercom Messenger on their website to sell to prospects, because messaging and live chat is a great way to personally engage customers, and was actually helping them really sell. 2 times in the scene
- ▶ 17:46 Karen Peacock And that's exactly what we decided to do at Intercom about 18 months, and I'll share why. 4 times in the scene
- ▶ 25:49 Karen Peacock We at Intercom love to share best practices and learnings and stories.
SaaStr Live with Jason Lemkin: Europa Edition!
- ▶ 5:25 Jason Lemkin So we'll have leaders from folks like intercom and pipe drive and stripe and auto mile, uh, and many others.
SaaStrPRO AMA with Jason Lemkin
- ▶ 6:29 Jason Lemkin Um, and the question, if you read it, is ignore companies like Intercom or Mixmax that have a virality to it, or even that I had at EchoSign, even though I didn't realize it. 2 times in the scene