Intercom, every mention
33 scenes (said by Jason Lemkin), the whole family · ← back to Intercom
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Verbatim, from the transcripts: the passages where Intercom comes up
Our Agent Negotiated a Vendor Renewal, Became a CFO and a Better SDR .. but has too many guardrails
- ▶ 18:57 Jason Lemkin There's, um, you know, if you talk to folks, if you talk to folks like at Finn or Intercom or Gorgias or Sierra and others, they're all saying that there's convergence that support sales and marketing are all converging because once you…
$4 Trillion in IPOs, $100B in M&A, and Why B2B Spend is Booming
- ▶ 48:20 Jason Lemkin I, I, I copied this from, um, or a version of this from Owen from Intercon the other day, but another thing over the next couple months is when we, we, we use 21 agents at Saster, but everyone really, your customers just want to use one.
Our AI is Hiring! Would You Work for One? And Are Autonomous Agents ... Safe? The Agents #005
- ▶ 36:37 Jason Lemkin This is fin or whatever intercom to the millionth degree that we built because it knows every so many details in real time for a hundred people and gets them all right.
The Present and Future of AI in Sales and GTM with SaaStr's CEO and Owner's CRO
- ▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene
- ▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene
AI + B2B in 2026: Find the Tailwinds or Get Left Behind | Jason Lemkin
- ▶ 34:44 Jason Lemkin Intercom was just here, Finn.
The State of AI + Software: Where It’s Going - Fast
- ▶ 1:41 Jason Lemkin We'll have speakers flying in from open AI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbins and more doing our live 20 VC podcast.
Is The Classic GTM Playbook Really Dead? with SaaStr CEO and Founder Jason Lemkin
- ▶ 1:59 Jason Lemkin We'll have speakers flying in from OpenAI, Wiz, Clay, Intercom, Fin, and all your favorite B to B companies, including yours truly with Harry Stebbins and more doing our live 20 DC podcast.
- ▶ 26:41 Jason Lemkin Even stuff that are hard, you know, Intercom said Finn as a standalone product has already crossed fifty million.
SaaStr's Top 10+ AI Agents: AI SDR, AI BDR, AI RevOps + More: The How, The Who, The Why
- ▶ 1:44 Jason Lemkin We'll have speakers flying in from around the world from OpenAI, Wiz, Clay, Intercom, all your favorite B to B companies, including yours truly and Harry Stebbings for a live, 20 BC and Sastra podcast.
The Complete Guide to Vibe Coding without a Developer with SaaStr CEO and Founder Jason Lemkin
- ▶ 1:53 Jason Lemkin We'll have speakers flying in from around the world from OpenAI, Wiz, Clay, Intercom, all your favorite B to B companies, including yours truly and Harry Stebbings for a live, 20 BC and Saster podcast.
AI, Sales + GTM in 2026: This Changes Everything with Jason Lemkin and Owner CRO Kyle Norton
- ▶ 31:12 Jason Lemkin So there's Zendesk, Intercom, others in there.
SaaS + AI: It’s Time to Move Much Faster with SaaStr CEO and Founder Jason Lemkin
- ▶ 4:59 Jason Lemkin If you use Gorgias or Intercom or even Zendesk or Decacon that'll be here tomorrow and others, you don't need the mediocre person in customer success that says, I don't know.
- ▶ 23:19 Jason Lemkin When I invested in talk desk in 2014 or gorgeous in 2018 or intercom or front, no one wanted to be like, ah, this is low deal size, commodity, boring.
HubSpot Co-Founder and Chair Brian Halligan on AI and SaaS, Board Meetings, and When Incumbents Win
- ▶ 34:46 Jason Lemkin Finn for intercom is one buck.
- ▶ 37:15 Jason Lemkin And I did a thing the other day, I pulled together, I compared HubSpot was a little bit different, but I compared Zendesk's claims for AI to intercoms to Gorgias, which is just e-commerce where I'm on the board and a few others. 2 times in the scene
What Really Matters in SaaS in 2025 with Jason Lemkin and Dave Kellogg
- ▶ 18:34 Jason Lemkin Intercom.
- ▶ 43:02 Jason Lemkin I think everyone, Zendesk, intercom, customer, gorgeous, dial, even dial pad, even in other areas, I think they all converging on the same model.
The Future of AI and Sales in SaaS with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin
- ▶ 0:13 Jason Lemkin Already happened in, if you look at the homepage of everyone doing customer support software, if you look at Zendesk Intercom or Gorgeous and you squint, you know what they all say, if you squint, you can lay off 40% of your team with AI.
- ▶ 48:11 Jason Lemkin If you look at Zendesk or Gorgias or Intercom, they're so far ahead of sales. 2 times in the scene
The Era of HyperFunctional SaaS is Here l SaaStr CEO and Founder Jason Lemkin
- ▶ 15:23 Jason Lemkin I pulled together a couple of weeks ago, Zendesk, Salesforce, and intercoms support products, right? 4 times in the scene
- ▶ 17:28 Jason Lemkin Everyone in post sales, Salesforce, Intercom, Zendesk, Gorgeous, on and on.
- ▶ 24:28 Jason Lemkin All the support folks we talked about, Zendesk, Salesforce, Gorgias, Intercom, they're all promising you can eliminate 50 to 60% of your support team overnight.
- ▶ 29:18 Jason Lemkin Isla is automation on steroids, and I grabbed an example here from Gorgias, which has about almost 20,000 Shopify customers for support just because I'm on the board, but Intercom, Zendesk, Salesforce, they're all the same. 2 times in the scene
Fundraising from VCs and Hiring VPs in 2025: AMA with Jason Lemkin SaaStr CEO
- ▶ 6:19 Jason Lemkin I have done either on Zoom or my office, this exercise with so many folks in the early days, CEOs of Checker and Algolia and Pipedrive with Owen from Intercom.
Top 10 Go To Market Mistakes Founders Make Again … and Again with SaaStr’s Jason Lemkin
- ▶ 33:31 Jason Lemkin Intercom automates all the chats or whomever automates all this with AI.
2025 State of SaaS: Trends and Predictions with SaaStr CEO and Founder, Jason Lemkin
- ▶ 15:43 Jason Lemkin And in fact, everyone is trying, the real number everyone's trying to get to in the industry, and you can see it on things like the homepage of Intercom, is folks are trying to automate at least half of customer interactions.
Why the Future of Customer Success, Sales & Marketing Has Changed with SaaStr CEO Jason Lemkin
- ▶ 1:08 Jason Lemkin But if you look at intercom, go to intercom's homepage intercom.com. 2 times in the scene
The Secrets to Scaling with HubSpot's Founders Dharmesh Shah and Brian Halligan and SaaStr's CEO
- ▶ 22:47 Jason Lemkin Intercom, they don't have it.
Live from SaaStr Annual 2022: AMA with SaaStr's CEO
- ▶ 41:19 Jason Lemkin Even support companies do shitty support, and I go on, and I, and I play, I go on to all the leaders, the, the, I, okay, does, does, do all the leaders in SaaS, do the Zendesk and the intercoms, and do they answer their phone and say, none… 2 times in the scene
Doug Pepper, GP at Iconiq + Jason Lemkin of SaaStr: "Where Venture Is Right Now"
- ▶ 8:13 Jason Lemkin I have this company called Intercom, this company called DigitalOcean, this company called TalkDesk, and us, we did a panel together with Mark's sister and a few others.
SaaStr Live with Jason Lemkin: Europa Edition!
- ▶ 5:25 Jason Lemkin So we'll have leaders from folks like intercom and pipe drive and stripe and auto mile, uh, and many others.
SaaStrPRO AMA with Jason Lemkin
- ▶ 6:29 Jason Lemkin Um, and the question, if you read it, is ignore companies like Intercom or Mixmax that have a virality to it, or even that I had at EchoSign, even though I didn't realize it. 2 times in the scene