Intercom, every mention

22 scenes (2026), the whole family · ← back to Intercom

mentionsepisodesper episode tap a year for its mentions

Verbatim, from the transcripts: the passages where Intercom comes up

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▶ 29:51 Rory O'Driscoll I mean, Jason knows if I made an investment about a year ago in an older SaaS company, Intercom, and I made it as part of their turnaround, and they've now actually just rebranded as Finn, right?

▶ 18:57 Jason Lemkin There's, um, you know, if you talk to folks, if you talk to folks like at Finn or Intercom or Gorgias or Sierra and others, they're all saying that there's convergence that support sales and marketing are all converging because once you…

▶ 48:20 Jason Lemkin I, I, I copied this from, um, or a version of this from Owen from Intercon the other day, but another thing over the next couple months is when we, we, we use 21 agents at Saster, but everyone really, your customers just want to use one.

▶ 3:10 Eleanor Dorfman We use Jira for tickets intercoms fin product.
▶ 6:32 Eleanor Dorfman So, Claude and Clay do the qualification, they do the enrichment, and then you can go into the self-serve funnel, where Finn from Intercom guides you on their journey.
▶ 10:12 Eleanor Dorfman On Calendar, on Salesforce, on Intercom, on Greenhouse, there are so many systems where little pieces of context are incredibly relevant to ensure you're prioritizing your time, you're operating efficiently, and you're delivering a…

▶ 36:37 Jason Lemkin This is fin or whatever intercom to the millionth degree that we built because it knows every so many details in real time for a hundred people and gets them all right.

▶ 1:14:20 Amelia Ibarra Like, um, Intercom, Finn, has been a big sponsor of ours on media. 3 times in the scene

▶ 0:11 Paul Adams There's loads of processes at Intercom around building software that I designed as a part of designing.
▶ 2:37 Paul Adams If you look at Intercom three years ago versus Intercom today, they are entirely different companies. 15 times in the scene
▶ 13:15 Paul Adams So what we did at Intercom was we went way too far.
▶ 13:29 Paul Adams I've always run the product team at Intercom. 2 times in the scene
▶ 21:20 Paul Adams We have a real intercom that we will not, that we will not do a product launch that is not real.
▶ 24:51 Paul Adams We had these principles at Intercom that, um, evolved over years and they made us really good at building SaaS product. 3 times in the scene
▶ 30:55 Paul Adams Every single designer in Intercom has shipped code to production.
▶ 36:44 Paul Adams We have Intercom, the SaaS company, the SaaS product, uh, Seats. 6 times in the scene
▶ 39:04 Paul Adams Fin is totally different to Intercom. 2 times in the scene

▶ 38:20 Kyle Parrish So like I have intercom, I'm adding fin or I've got Salesforce agent force or going to the like insurgent startup.
▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene
▶ 38:52 Jason Lemkin Listen, if you're already, if you want to try agent force and fin because you're using Salesforce and intercom, great. 2 times in the scene

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