Intercom, every mention

15 scenes (2024), the whole family · ← back to Intercom

mentionsepisodesper episode tap a year for its mentions

Verbatim, from the transcripts: the passages where Intercom comes up

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▶ 34:46 Jason Lemkin Finn for intercom is one buck.
▶ 37:15 Jason Lemkin And I did a thing the other day, I pulled together, I compared HubSpot was a little bit different, but I compared Zendesk's claims for AI to intercoms to Gorgias, which is just e-commerce where I'm on the board and a few others. 2 times in the scene

▶ 18:34 Jason Lemkin Intercom.
▶ 43:02 Jason Lemkin I think everyone, Zendesk, intercom, customer, gorgeous, dial, even dial pad, even in other areas, I think they all converging on the same model.

▶ 0:13 Jason Lemkin Already happened in, if you look at the homepage of everyone doing customer support software, if you look at Zendesk Intercom or Gorgeous and you squint, you know what they all say, if you squint, you can lay off 40% of your team with AI.
▶ 48:11 Jason Lemkin If you look at Zendesk or Gorgias or Intercom, they're so far ahead of sales. 2 times in the scene

▶ 15:23 Jason Lemkin I pulled together a couple of weeks ago, Zendesk, Salesforce, and intercoms support products, right? 4 times in the scene
▶ 17:28 Jason Lemkin Everyone in post sales, Salesforce, Intercom, Zendesk, Gorgeous, on and on.
▶ 24:28 Jason Lemkin All the support folks we talked about, Zendesk, Salesforce, Gorgias, Intercom, they're all promising you can eliminate 50 to 60% of your support team overnight.
▶ 29:18 Jason Lemkin Isla is automation on steroids, and I grabbed an example here from Gorgias, which has about almost 20,000 Shopify customers for support just because I'm on the board, but Intercom, Zendesk, Salesforce, they're all the same. 2 times in the scene

▶ 6:19 Jason Lemkin I have done either on Zoom or my office, this exercise with so many folks in the early days, CEOs of Checker and Algolia and Pipedrive with Owen from Intercom.

▶ 33:31 Jason Lemkin Intercom automates all the chats or whomever automates all this with AI.

▶ 18:31 TJ Nahigian The reality is a bit far off still, although it's starting to converge, and we're seeing this happen not just in customer support with businesses like Intercom, which 3 times in the scene

▶ 15:43 Jason Lemkin And in fact, everyone is trying, the real number everyone's trying to get to in the industry, and you can see it on things like the homepage of Intercom, is folks are trying to automate at least half of customer interactions.

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