The Ledger, every show
Every statement that passed quotation and attribution checks, across all 44 shows. Pick shows below, then mix any filter with any other.
shows 
every show 44 of 44
Bret Taylor: Consolidation ahead for AI pre-training companies
“I think we'll see consolidation of companies pre-training their own models you know, and I think that the cost structure of the tools and applications companies are different and perhaps more sustainable.”
Taylor: Having an AI agent will be essential by 2025
“We like to say like in 1995, the way you existed digitally as a business to have a website in 20, 25, the way you will exist digitally is to have an AI agent.”
Taylor: Ramp automates 90% of its customer support cases using Sierra
“Well, they're automating 90% of their cases.”
Google Was Firefox's Main Code Contributor Before Launching Chrome
“And then the team that is now the Chrome team believe, and I, my, I don't know this for a fact, but I'm pretty sure Google was the main contributor to Firefox for a long time in terms of code.”
Taylor: Sierra customers already use AI agents for sales and churn management
“Our customers already are using it for revenue generation, sales subscription churn management for subscription services, things like that.”
Taylor: AI cuts call center conversation costs from $13 to well under $1
“You know, for most phone calls, it's called 13 dollars, you know, to service that phone call. Now with AI, you can bring down that cost to well below a dollar, you know, and so all of a sudden you've literally decreased the cost of a conversation by an order o…”
Taylor: Google Maps hit 90M users in one day in 2005
“In August of 22,005. We integrated satellite imagery from a recent acquisition called Keyhole, which became Google Earth, and we got ninety million people using it on the same day.”
Taylor: Google Suggest was the first browser-based typeahead autocomplete
“Google Suggest, which Kevin Gibbs was the tech lead for, was the first kind of type ahead autocomplete, I believe, in a web browser, and now it's just pervasive in search boxes that you sort of see a type ahead there.”
Bret Taylor only pitched Benchmark's Peter Fenton when fundraising for Sierra
“So when we started the company, I just called Peter Fenton, who I've worked with twice before. He's the only person I talked to.”
Taylor: Sierra raised SoFi's Net Promoter Score by 33 points
“We just did a great case study with SoFi and I'm really proud that we raised their net promoter score by 33 points, just because it's just so delightful.”
Taylor: Google Maps reached 10M users on its first day
“When we launched Google maps, we got about ten million people using on the first day, which at that scale of the internet at the time was huge.”
Taylor: Facebook required News Feed designs to use real, messy data
“At Facebook, we would always you know, we spent a lot of time designing the newsfeed... We made a system. So, you know, designers had to show their newsfeed designs with Real newsfeed data that was messy rather than, you know, anything artificial, because I th…”
Taylor: A typical customer service call costs between $10 and $20
“A typical phone call is anywhere between 10 and 20 dollars US dollars. Most of it, some of it's software, some of it's telephony, but a lot of it is just like the hourly wage of the person answering the phone.”
Taylor: FriendFeed created the Like button to eliminate one-word comment replies
“The product problem we were trying to solve is get all the one word answers out so that The discussion was actually like actual comments as opposed to acknowledgements that you read the thing. So we, the original framing was one click comment.”
