SurveyMonkey

“However, what I can say, it's on par with benchmarks of other B to B SaaS products that I've ever worked at. And I worked with Miro, Dropbox, SurveyMonkey, Netlify Amplitude and others.”

“It's I had some voter file verification, but it was unlike survey monkey took privacy seriously. So it was really a good fit for the public sector.”

“You know, the gentleman who was doing it ran a company, I'll just be honest, it was called Survey Monkey at the time.”

“The company was called Momentive, but it was really SurveyMonkey was the main product. We had sold it, and we were, you know, high-fiving all around, and then it was in the process of getting unsold. Basically, the shareholders of Zendesk rejected the deal.”

“And we had built this platform. It's I had some voter file verification, but it was unlike survey monkey took privacy seriously. So it was really a good fit for the public sector.”

“You know, when I was at Survey Monkey, we generated a couple hundred million dollars a year off of organic traffic because it was a freemium tool where you search for the product, the problem, you find the solution.”

“So again, SurveyMonkey was one where we had a fat head of templates we could make, but it wasn't a long tail. So we could make, you know, a hundred templates, but we couldn't make 10,000.”

“Survey Monkey is really focused on a small business, and to some extent, middle market. They were really never able to correct the enterprise because they didn't really prioritize servicing, which is a kind of a necessary evil, if you will, of going to market …”

“I've had it firsthand at SurveyMonkey. We're just adding consistent UI across all of the paid triggers that were that Amazon gold color and making sure that each user has been able to see at least three of them. There's a rule of three that goes into advertisi…”

“A question's good if it's specific, if it solicits rationale, and, you know, it's not biased, right? You don't want to start a question with, here's what I think, because people have this tendency to want to please you or to agree with you.”

“He, I think, invented the freemium model, or at least was one of the first people in the world to use the freemium model.”

“It's like the don't judge a book by its cover, but people were sort of judging this product as being a non-Silicon Valley-based, non-beautiful site and underestimating both its consumer love and its financials.”

“The difference is if you, as a generic tool built all those specialized functions, it would become really, really difficult for everybody to use. So you actually alienate your other users. So you're kind of in this circumstance where you have to cater to one m…”

“The challenge is like when you're an everybody tool and you don't have enterprise in your blood it's a different way of being, right? Like you're doing sales driven motion... And if your company culture is a certain way, it's not easy to change your company cy…”

“They've had a lot of you know, struggles and headwinds just based upon their capital structure and really based upon what seems to be struggles they've had with getting into the enterprise and moving up market.”

“In SurveyMonkey, I was running growth marketing, growth product, and analytics, which is a perfect trio in order to be the most impactful in growth.”

“I've seen it done at SurveyMonkey, where we weren't chasing after enterprise, go to a market expansion, and we let go of growth, and then we overcorrected. I've seen it done to some capacity at Netlify, at Amplitude. Every company goes through some flavor of i…”

“We had the same thing at SurveyMonkey. We had half of our user base that was free, that was retained and healthy, and we were happy about it because they were doing a hundred percent of our acquisition.”

“Even when I, for example, was at SurveyMonkey, our main competitor was Qualtrics. We had very different growth models. So Qualtrics growth model slapped on SurveyMonkey would not work.”

“And I'd recommend, you know, a company that's got any amount of funding To use professionals, and professionals go out, they get the, they build the surveys and the questionnaires based on what you want to know, based on a lot of the early you know, survey mon…”

“I was the first person at our company that did started surveys, and I used SurveyMonkey, and I asked quite literally, one of my first questions was, You know, rank the, ah, you know, check the box on these list of products that you would like to see on the pla…”

“I applied for SurveyMonkey position off Craigslist, and they didn't want to hire me. I pursued them for eight months, trying to get them to make a decision on me, after which I finally convinced them to take a chance on me and give me a job.”

“No, but, you know, we did have those conversations. I have met with the SurveyMonkey CEO a couple of times, just casual conversations, but that was way in the past. Just for fun, but no, no, nothing, nothing happening there, I can assure you.”

“We broke apart post grads and grads into two distinct categories, and that released kind of about a point and a half of unforced error in our polling for 2016.”

“More people on average say it's a health issue than an economic one. Trump with Trump supporters overwhelmingly say the crisis is one that's financial, not health related.”

“Some of the companies you mentioned like SurveyMonkey or Qualtrics, they're great partners of ours. We spend a lot of time going to market with them.”

“Dave wasn't a big believer in performance reviews and HR and sitting down, but once a year he would take me out to lunch and he would always say, this is what you need to do to become a CEO.”

“The early team at SurveyMonkey did a great job of this. Like there's like one page in the product, which is the end of the flow. When you take a survey, you have like millions of people hitting this page that could ultimately some, at some point become survey …”

“We have twenty million questions per day answered on our platform”

“63% of customers think that customers, that marketers are selling them something that they do not need.”

“We're moving to enterprise, as you may or may not have heard, and we got some hearts and minds to change on that journey.”

“At SurveyMonkey, similarly, we're using surveys and customer feedback in the funnel itself, so the minute you submit a lead gen form, you get the email confirmation, and we include a link there to a very quick form where you can give us just a little bit more …”

“When we've surveyed individuals who believe that their companies display a high degree of empathy for their customers, 82% of them believe that they'll still be at their job two years from now. Pretty darn high. When we have surveyed those who believe that the…”

“What is born out in the data is if, you know, on a SurveyMonkey or any other survey tool, the average completion rate is about 20%, and the value of Typeform is that completion rate is around 55%.”

“We recently conducted a survey, this is like within the last four or five months, asking how many businesses really, really believe that customer centricity was really important, and it was about one in three.”

“At Survey Monkey, we do both, and we ask it in various spots along the customer life cycle. We ask it in a relational way, probably once every six months, increasingly now one a quarter. We ask it in a transactional way, after purchase, after a service experie…”

“Brazil. Uniformly, across hundreds of thousands of NPS questions that we have asked, Brazil is about 25% higher, and I hate to say it, if anybody's from the UK, apologies, about 10% lower.”

“It's pretty important to recognize what level of investment your customer's willing to give you, right? And to calibrate that. If you're Uber, it's about 30 seconds, and maybe 10% of the time. If you just spent a million dollars on our enterprise software prod…”

“It's about 38%, so man in the front row, give him a cigar. 38%, but the thing that's important about that is, over the past 12 months, that's gone up by about seven points, ok?”

“It's about 75%, and in Japan it's close to 88%, for us anyway. That's our data.”

“In our business, the value of a retained customer is about 420 bucks.”

“About 20% of our customers come to us through paid channels. 80% through unpaid channels. Free channels. Organic channels. That is a result of us having, among other things, an NPS in the fifties.”

“The way I did it is I just did, like, 10 calls on Thursday. It's between seven a.m. And 10 a.m., and I just pounded through the most important 10 that I could get through.”

“My investment on that returned, like, 44 X when, ah, SurveyMonkey bought them”