Hospitality
topic on 6 shows · 7 statements across 6 episodes · said 2 times in 1 episodes since 2013
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7 statements about Hospitality, every show
Hospitality extends far beyond the restaurant industry
“I bifurcate them only because I believe hospitality is more than restaurants. Restaurants is simply the medium through which I fell in love with hospitality.”
Companies reinvesting AI savings into human connection will win long term
“The only moments we're going to be able to trust as being genuinely human are the ones where there is a human in front of you, which means, in my view, that the companies that make those moments feel as human as humanly possible are going to win in the long te…”
Leventhal: Consumers resist surge pricing because restaurants feel democratic
“There's something about hospitality that forces consumers into a different mental model than they are using for other Entertainment categories. And I think it's the intimacy of it. I think it's the legacy and the history of hospitality. Restaurants in people's…”
Rutledge: Hospitality franchisees are often trapped in expensive closed-circuit sourcing contracts
“They may find a like product for a lot less money, but the franchisor has a deal where they're getting, you know, margin on what you buy, and therefore you're in contract to get things, even if it's not in your best interest, or you have to buy the, again, spe…”
Ells: Fast-casual hospitality does not require face-to-face interaction
“While hospitality may not be face to face, With the customers, it's providing a really good experience through the app. It's providing reliability on service times. It's making sure that everything that we serve is delicious.”
Danny Meyer: Hospitality is an emotional transaction; service is technical
“Hospitality describes an emotional transaction, whereas service describes a technical transaction, and you need them both.”