Ells: Fast-casual hospitality does not require face-to-face interaction
Steve Ells · When a robot cooks your lunch with Steve Ells of Chipotle and Kernel · Nov 9, 2023 · at 38:23
Steve Ells explains how automated restaurant chain Kernel delivers hospitality via software, speed, and product consistency rather than human counter staff.
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“While hospitality may not be face to face, With the customers, it's providing a really good experience through the app. It's providing reliability on service times. It's making sure that everything that we serve is delicious.”
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