hospitality

2 statements across 2 episodes · 0 bullish · 0 bearish · 2 people on the record · first statement Nov 9, 2023 by Steve Ells · across every show →

Everything said about hospitality, oldest first

Nov 9, 2023 neutral

Insight

Ells: Fast-casual hospitality does not require face-to-face interaction

“While hospitality may not be face to face, With the customers, it's providing a really good experience through the app. It's providing reliability on service times. It's making sure that everything that we serve is delicious.”

Steve Ells Nov 9, 2023 ▶ 38:23 When a robot cooks your lunch with Steve Ells of Chipotle and Kernel

Jan 20, 2025 neutral

Insight

Leventhal: Consumers resist surge pricing because restaurants feel democratic

“There's something about hospitality that forces consumers into a different mental model than they are using for other Entertainment categories. And I think it's the intimacy of it. I think it's the legacy and the history of hospitality. Restaurants in people's…”

Ben Leventhal Jan 20, 2025 ▶ 32:23 Resy and Eater: Ben Leventhal

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hospitality

Everything said about hospitality, oldest first

Turn any episode into a week of clips.