Empathy

“Empathy and imagination are completely, completely inseparable. And I think that's what empathy has to do with creativity is that you have to have imagination on what it is the effect of this on an audience.”

“When you start your sentence with, if I were you, That's not empathy. You're not them. You're making it about you.”

“I mean, I think being a cognitive scientist is the greatest lesson in empathy, because when you understand why people are the way they are, it's really hard to like really hate people.”

“Empathy, you're taking on an understanding. You're like literally taking on the pain of the other. Which is not really helpful. Compassion means you understand what the person is going through, but there's a distance between you and the other person. So you ca…”

“The, in my opinion, the things you cannot train EQ. Really, really good high-end EQ. I just, I firmly believe that that's in you. And I think that is the art, and I would tell you, as it relates to things like empathy, which is what we're all looking for from …”

“This notion of empathy is at the core of learning. We are in the business of meeting unmet, unarticulated needs of customers, right? That's where is the source of all innovation, all design thinking.”

“The one that most correlated to a successful customer success rep or account manager was empathy. So we w we had an interview that the sole purpose of that interview was to measure the degree and the level of empathy that that person had. And we only hired peo…”

“If there is, yeah, not a decent level of empathy built into this person, then it's nearly impossible for me as a product lead to help them get to this decent level.”

“And the hardest part of it is they say getting in somebody else's shoes. The hardest part is taking my own shoes off.”

“Empathy cannot be made up. Empathy cannot be recreated by computer.”

“I started studying empathy. I realized it's sometimes good, but too much empathy can be a disaster.”

“And if you're only doing A-B tests, like you're never designing with empathy.”

“I've never read a book and come out of it being less convinced of the argument, even though I was not on the side of the argument. Like, when you spend that much time sort of looking at a subject from a specific perspective, you just end up becoming more empat…”

“Well, you ruin empathy by not having an opportunity To interact with other people. I mean, when you interact with other people, and you see how they feel, and you see their emotions, and then you can put yourself in their shoes, that builds empathy.”

“Ultimately, you're kind of a game designer as a manager and as a leader, and you want to design the best game that both aligns company incentives and employees desires. And the real way to understand people is kind of through this deeper substrate level where …”

“What I'm usually talking about in this is when someone comes to you with something which is a struggle or a source of pain for them, and we then tell them about a time when we went through what we say was the same thing. I know just how you feel, we say. Which…”

“How you get them to empathize is by asking questions and then being quiet and letting the kids reason. So, you know, if a conflict's happening, the parent who leads the kids towards empathy is saying things like, God, you know, why is your little sister crying…”