empathy
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 16, 2023 by Lucas Fox · across every show →
Everything said about empathy, oldest first
Feb 16, 2023 positive
Fox: Empathy was the top predictor of success for Brex CS hires
“The one that most correlated to a successful customer success rep or account manager was empathy. So we w we had an interview that the sole purpose of that interview was to measure the degree and the level of empathy that that person had. And we only hired peo…”