Difficult Conversations
topic on 5 shows · 8 statements across 4 episodes · said 2 times in 2 episodes since 2020
Capital Allocators 1 
20VC 1 
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20VC 1Capital Allocators 1
2023 1 mention in 1 episode
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8 statements about Difficult Conversations, every show
Sanchez: A person's net worth scales with their difficult conversations
“The more difficult conversations you have, The higher the bank account you will eventually have.”
Mario Schlosser: Famous leaders are not better at having difficult conversations
“If you think that the people who are famous in this world somehow are good at these things, it's a complete nonsensical thing. In fact, one of the, I think they're good at They're better at avoiding these conversations than we are. You and I are good at maybe …”
Lessin: AI tools for rehearsing difficult conversations will be a massive space
“Like, if you told me that, like, the future is, like, there's, you know, you do use this stuff to be, like, I'm gonna fire someone. It's, like, here's what I'm gonna say. And you're like, all right, game, what are they gonna say back? And you, like, game theor…”
Heen: Voicing More Feelings in Difficult Conversations Lowers the Stakes
“So actually, interestingly, someone is putting more feelings into the conversation. Lowers the stakes.”
Heen: Difficult conversations are driven by perceived threats to personal identity
“If a conversation feels difficult, there's often something about identity, something the situation suggests about you that raises the stakes on the whole conversation. And so that's part of the anxiety that then drives the intensity of the feelings.”
Heen: The identity traits people value most dictate their hardest conversations
“Whatever those sort of characteristics that you hold most tightly are, they are sometimes also a key to the kinds of conversations that are hardest for you. Because you let yourself down and you're disappointed in yourself.”
Heen: Difficult conversations are more fruitful when aimed at understanding, not persuasion
“If I shift my purpose in the conversation from getting them to change, or getting them to apologize, see that I'm right, whatever, to Just understanding better what's going on. Like, why is it that we have such a hard time with this? That conversation is much …”