Heen: Difficult conversations are driven by perceived threats to personal identity
Sheila Heen · #57 Sheila Heen: Decoding Difficult Conversations · May 15, 2019 · at 1:03:12
Sheila Heen, Harvard Law School negotiation lecturer and co-author of Difficult Conversations, explains the psychology behind interpersonal conflict on The Knowledge Project.
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“If a conversation feels difficult, there's often something about identity, something the situation suggests about you that raises the stakes on the whole conversation. And so that's part of the anxiety that then drives the intensity of the feelings.”
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