Customer Feedback
topic on 4 shows · 5 statements across 5 episodes
In Depth 
Startups For the Rest of Us 
How I Built This 
20VC
5 statements about Customer Feedback, every show
Walling: Customer feedback cannot dictate how a founder should pivot
“If you have 50 customers that are not really paying or churning, and you ask them what you should do differently, they'll tell you 47 different things. And as the founder, you have to make the hard decision with incomplete information to figure out what and ho…”
Pilarinos: Direct customer conversations inherently bias user feedback experiments
“I don't think you can be fully intellectually honest if you're talking to the person. How we're sitting, the tone of our voice, what we're wearing, all these things have influence. It's the only way you can be truly intellectually honest if you have absolutely…”
Raanan: Founders claiming universal customer love are misreading feedback
“Whenever entrepreneurs tell me that customers love what we do. Every customer we spoke with like to get our product, you know, like to get their hands on a product. You probably misunderstood the customer. You probably didn't listen well in a conversation. Tha…”
Kaufer: Hospitality operators who cannot handle feedback are in the wrong business
“If you are in the hospitality business this is your life. Don't be in the hospitality business if you can't take feedback. And if you can't take feedback, some of which is good and some of which is not living up to Expectations, however unreasonable they might…”