customer feedback
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Mar 21, 2024 by Dennis Pilarinos · across every show →
Everything said about customer feedback, oldest first
Mar 21, 2024 neutral
Pilarinos: Direct customer conversations inherently bias user feedback experiments
“I don't think you can be fully intellectually honest if you're talking to the person. How we're sitting, the tone of our voice, what we're wearing, all these things have influence. It's the only way you can be truly intellectually honest if you have absolutely…”