AI Voice Agents

“With AI, people are much more open to share what actually happened, give the information, and suddenly this emotional block of, like, in front of other human, I don't want to be able to say all of that, is, is, is very different.”

“And when I did that, I actually got my first listing appointment went to the first day.”

“My biggest pet fief is when AI calls me. And they don't say it's AI. Like, to me, that's unethical.”

“Or like, and it has this like story that it could basically tell you, or like, it's like a, you know, this lore or origin story, like then take that idea, apply that to brands, apply that to companies. I think there's a huge opportunity in that alone. If you'r…”

“Masterclass launched kind of an interesting beta where they take people who have already recorded courses on the platform and turn them into voice agents, where then you can ask questions that are really specific to you, and from my understanding, it basically…”

“So like we, we're making thousands of phone calls a day using AI calling truck drivers.”

“Well, you know, it's one of those things that I think is funny, like, people talk about hallucinations as this bad thing but in a lot of ways for, like, kind of this speech-to-speech interaction model where you're talking to an AI, Hallucination is a feature.”

“It's interesting because I think that talking heads want to tell you that people don't want to talk to an AI, but in all the cases where people do interact with an AI that starts a call by announcing, I'm an AI, people are like, oh, cool, let's just get into i…”

“And you can have some of the most human-like voice agents that I've seen are capable of being interrupted by humans and also capable of interrupting humans, too.”

“Like, what is the AI skew that gets paid thousands of dollars an hour to make a phone call? And I think we're gonna see it in the next 12 months, not the next five years.”

“Maybe they have to make an upsell, and it's awkward, but they are not getting an extra commission for doing that, so they're gonna skip it 80% of the time. An AI will just do it every time, and will kind of do it proudly, and if they get turned down, you know,…”

“The sort of intuitive thinking of a lot of the customers is like, well, it's lower price, but probably a lower NPS experience, and it's not. It's actually lower price and a higher NPS experience in many cases.”

“And then I would say this gets back to the constrained point, but even though the voice agent is still probably doing better than your human agents, most businesses don't want to pay that much for it because it is AI and they see it as a way to cut costs. So i…”

“It gets 30, 40 a day right now.”

“I told it, like, accept any offer. Like, participate in any insurance plan. Like, whatever. It was prompted to be very accepting. So when someone calls with a health insurance or a new roof or whatever they're gonna call with, it's gonna engage them all the wa…”

“It's also, it's quite rude to suggest to someone that they sound like an AI. So people err on the side of caution and don't say, hey, you sound like an AI, because that would be very insulting to someone who's like, no, actually I'm human.”

“And so, yeah, it, one of, some of the funniest parts are when it kind of pretends that it exists in the real world and tries to have physical manifestations, because it'll make up Absolutely anything to carry out the conversation.”

“Like you can now be getting live coaching from an AI voice agent that is trained on, you know, all of the data that you have seen from prospects and from existing customers. And as you know, your prospect is objecting to something, it kind of inserts the right…”