AI voice agents

“Like you can now be getting live coaching from an AI voice agent that is trained on, you know, all of the data that you have seen from prospects and from existing customers. And as you know, your prospect is objecting to something, it kind of inserts the right…”

“And you can have some of the most human-like voice agents that I've seen are capable of being interrupted by humans and also capable of interrupting humans, too.”

“Like, what is the AI skew that gets paid thousands of dollars an hour to make a phone call? And I think we're gonna see it in the next 12 months, not the next five years.”

“And then I would say this gets back to the constrained point, but even though the voice agent is still probably doing better than your human agents, most businesses don't want to pay that much for it because it is AI and they see it as a way to cut costs. So i…”

“Maybe they have to make an upsell, and it's awkward, but they are not getting an extra commission for doing that, so they're gonna skip it 80% of the time. An AI will just do it every time, and will kind of do it proudly, and if they get turned down, you know,…”

“It's interesting because I think that talking heads want to tell you that people don't want to talk to an AI, but in all the cases where people do interact with an AI that starts a call by announcing, I'm an AI, people are like, oh, cool, let's just get into i…”

“The sort of intuitive thinking of a lot of the customers is like, well, it's lower price, but probably a lower NPS experience, and it's not. It's actually lower price and a higher NPS experience in many cases.”

“Masterclass launched kind of an interesting beta where they take people who have already recorded courses on the platform and turn them into voice agents, where then you can ask questions that are really specific to you, and from my understanding, it basically…”