Moore: Businesses expect 70% discount when replacing human agents with AI
Olivia Moore · Why AI Voice Feels More Human Than Ever · Mar 18, 2025 · at 22:58
Olivia Moore is a Partner at a16z discussing business expectations and pricing resistance when selling AI voice agents into enterprise verticals.
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“And then I would say this gets back to the constrained point, but even though the voice agent is still probably doing better than your human agents, most businesses don't want to pay that much for it because it is AI and they see it as a way to cut costs. So in these verticals where you can offer it to customers at, I don't know, 70% discount to what they were paying before, that has been, I would say, very, very powerful as well.”
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