Everything Kaz Nejatian said on any show that made the record, most notable first. Each card names its show and opens the statement there.
Nejatian: 'The Lean Startup' did more damage to software than any book
“I think the book lean startup may have done more damage unintentionally to software than any other book.”
Nejatian: Non-founder-led companies become hosts for professional consulting leeches
“Where the founders are no longer there, there's no large shareholder that cares a lot about the company. So over time, many of these companies essentially become hosts for professional leeches whose job it is to suck the company dry while making management loo…”
Nejatian: A culture of 'suicidal empathy' is killing top tech companies
“There is a level of suicidal empathy that people have developed that is just deadly. It is killing our best companies because people are assuming that everyone is thin-skinned, and they're assuming that people are offended by facts.”
Nejatian: Remote work generally fails, with Shopify being a rare exception
“First of all, I don't think remote works. Generally, it only works for Shopify, and that's because we built more software to make remote work than anyone reasonably thought we could. And I think the jury has fully come back on this topic, that companies that a…”
Nejatian: A/B testing primarily serves as a safety blanket for tech management
“What, for most tech companies, AB tests have done have been the safety blanket for management.”
Opendoor saw double-digit attrition after Nejatian instituted a seven-day RTO mandate
“On my first day at Opendoor, I said, hey, we're going back to the office. Everyone has seven days. And so a bunch of our colleagues decided not to join us on that journey and left the company because they didn't want to work for an in-person company. And we wi…”
Nejatian: Opendoor lacked real culture because professional managers let it atrophy
“I don't think Open Door had much of a culture. Transparently, I think what happens to companies when they're run by, like, professional managers is, like, culture atrophies.”
Nejatian says PayPal is struggling today because it prioritized short-term metrics
“And the result of that, by the way, very objectively is PayPal. Like over and over again, that company made all the wrong decisions because they cared more about today than 10 years from now. And guess what? It is now 10 years from now, and the company's in de…”
Kaz Nejatian: Opendoor will be the most aggressive in-office public tech company
“Opendoor will be the most aggressive in-office public tech company.”
Nejatian: Remote work is an exceptionally bad idea for most companies
“I think being remote is an exceptionally bad idea for most companies.”
Nejatian: Excel has done more damage than any other software
“I'm pretty sure Excel has done more damage to the world than any other software.”
Nejatian: Most growth tech companies only pretend to value learning
“But let's be honest, most even growth companies just cosplay as learners. They have a whole bunch of things you're not allowed to say. A whole bunch of companies have like these religious things they believe that you're not allowed to question.”
Nejatian: Mark Zuckerberg's risk tolerance is unparalleled in business history
“Mark's ability to understand risk adequately is just probably unparalleled in business history.”
Nejatian: Enterprise software is terrible because companies build directly for compliance
“What most people end up doing Is doing this the wrong way, right? They go to SOC II saying, what can I build? And then they build the thing SOC II says you shall build. Which is why all enterprise software ends up being shit.”
Nejatian: Opendoor's top external expense was millions to a consulting firm
“And usually for tech companies, like, your largest expense to an external vendor ends up being, like, your cloud provider. But for Opendoor, number one was millions of dollars written to a very large consulting firm.”
Nejatian mandated Opendoor return to office within one week or exit
“So Open Door had gone fully remote. So at nine a.m. That Monday, I told the entire company, hey, Open Door is going to be back in the office next Monday. If you don't plan to be in one of these offices, we appreciate your help, but you're no longer with us.”
Nejatian: Opendoor would have died without roughly a dozen key workers
“Yeah, honestly, Opendoor would have died had it not been for maybe a dozen people.”
Nejatian rewrote Opendoor's career page to explicitly deter uncommitted candidates
“So the first week in Open Door, I changed our career page. Our career page used to say something along the lines of, this is a happy place to work where we all care about each other, and by the way, here are all of our ERGs. Opendoor's career page now says, th…”
Nejatian: Turnarounds require violently changing defaults without change management
“You need to figure out which defaults are killing the company and change them violently. There must not be change management. Because you want the change to feel jarring.”
Nejatian: Opendoor built AI exoskeletons making employees three to four times faster
“We have built the AI exoskeleton around every human being at Opendoor, such that they can be three, four X more efficient than everyone else.”
Nejatian: Companies die if they allow multiple internal cultures to exist
“Companies cannot have multiple cultures. They just can't. They just die. If you allow a company to have many different cultures, What you end up creating is you lose all short form of communication. And you end up spending a lot of time aligning people such th…”
Nejatian killed two profitable Opendoor business lines in his first four weeks
“In my first four weeks, I killed two entire business lines. Opendoor used to have, essentially, we provided general contractor services to other companies, which was, it was a profitable business for us, but it was not the mission of our company. Our job isn't…”
Nejatian proposed to Keith Rabois taking Opendoor private together to fix it
“My wife's plan, literally, genuinely, honestly, was that we would, like, sell everything we owned, leverage ourselves as much as we could to take Opendoor private, so we could fix it. So I called Keith back in, I think, April, and he was, hey man, I'm thinking…”
Opendoor paid a consulting firm $5M to advise cutting quality across operations
“The single largest expense on our income statement was millions of dollars paid to a well-known consulting firm whose advice can be approximated as the following. We paid him five million dollars for this. This voice was basically the following tweet. Do every…”