Everything Girish Mathrubootham said on any show that made the record, most notable first. Each card names its show and opens the statement there.
New SaaS products require two to three years post-launch to gain momentum
“جب آپ ابھی کام کرتے ہیں تو آپ شاید اگلے سال اسے لانچ کریں گے اور پھر یہ دھیرے دھیرے بننا شروع ہوگا اور پھر آپ کو گتی پرابت کرنے میں دو سے تین سال لگیں گے”
Freshworks' ideal mid-market customer size is 500 to 5,000 employees
“हमारे लिए सबसे अच्छा स्थान पांच सौ से पांच हजार कर्मचारियों के बीच में हो सकता है।”
Executives can bring their thinking to new roles, but not old playbooks
“जब आप नौकरी बदल रहे होते हैं, तो आपकी सोच अपने साथ ले जा सकते हैं, लेकिन प्लेबुक नहीं”
Freshworks under-hired software engineers relative to sales during its 2015 growth
“दो हजार पंद्रह में हम वास्तव में बहुत तेजी से बढ़ रहे थे और हम sales team को nuket कर रहे थे और sales का पहिया engineering के पहिये से तेज घूम रहा था. हमने जरूरत मताबिक engineers को hire नहीं किया”
Freshworks' second product, Freshservice, reached $1.5M ARR in its first year
“और वह product पहले वर्ष में डेड़ मिलियन और दूसरे वर्ष में छे दशमलव पाँच मिलियन तक पहुँच गिया”
India currently has approximately 6,000 SaaS and AI startups
“लगभग छह हजार कंपनियां, स्टार्ट अप्स, भारत में सास और AI में”
Girish Mathrubootham has seven unicorns in his angel investment portfolio
“मेरे पास अभी भी साथ यूनिकॉर्ण है”
Girish Mathrubootham invested $25,000 in Chargebee at a 2.4 crore INR valuation
“मुझे लगता है कि यह दो करोड़ चालीस लाक प्रीमर्नी वैल्यूएशन था पचीस हजार निवेश”
SaaS startups can expand into higher price points as features grow
“And my learning as a product manager has been that you can always grow into a much higher price point. You can build more features and create all these enterprise versions.”
US SaaS customer acquisition cost is two-thirds sales, one-third marketing
“So in the US, the CAC would be two thirds sales and one third marketing because salespeople are so expensive if you're sitting in San Francisco and, or even London for that matter.”
Freshworks expanded SolarCity from a 25-seat deal to nearly $1M ARR
“We entered SolarCity, I think with a 25 seat deal. And two years later when we hired our first president of sales in the US, he went and spoke to SolarCity. We found out that 13 different teams were using it, more than a thousand licenses. They were almost pay…”
Freshworks' $50K accounts often originate as SMBs adopting multiple products
“Pretty much all of our 5000 dollar customers probably started off paying us hundred dollars or 50 dollars or whatever, and even some of our 50,000 dollar plus customers are actually SMB customers who have adopted three, four products from us.”
Product leaders must focus on revenue two to three years out
“See, I always say that my job as product manager, I have to worry about the revenue that's going to come in 26 and 27. My sales VP or my president can worry about the revenue that's going to come this quarter and next quarter, right? So product person has to w…”
Freshworks has two product lines surpassing $300M in ARR each
“We are second product recently crossed three hundred million dollars in ARR. So now we have two product lines north of three hundred million in ARR.”
Enterprise SaaS customers require systems integrator partners for implementation
“When you're building for the enterprise customer, they are not going to do it themselves. You need an SI partner who will be trained to use it.”
Freshworks mandates transparent website pricing over contact sales gates
“So now we make a philosophy that our pricing will be open. It will be on the website. So that's the company policy, right?”
Finding executives who master both inbound and enterprise GTM is difficult
“When you're hiring leaders, like it's incredibly hard to hire leaders who understand both the nuances of both these businesses.”
Skipping reference checks on investor-referred executives was a costly mistake
“Number one, I did not do ref ref checks on candidates who actually came through like investor referrals. So Costly mistake. I should have talked to people who reported into those leaders and got a style of their management style.”
CEOs must stay closely involved during a new executive's initial onboarding
“One of the most important lessons I learned, which every CEO should do is while you can be hands off the initial period of letting the leader transition and settle in, you have to be closely involved in all the big decisions. You have to be watchful of how the…”
Mathrubootham: Executive philosophies are portable between companies, but playbooks are not
“When you're changing jobs, philosophies are portable, playbooks are not. So, so basically you can bring your philosophies and values, but you cannot take, bring your playbook and use it as a template to run in the new company.”
New startup executives must solve immediate problems before teaching strategy
“As a new leader, when you come with all your experience in a fast growing startup, you have to understand that there are already hundreds of cows that are falling into ditches. So if you want to be successful at Freshworks, you have to ask the question, which …”
Mathrubootham: Indian talent dynamics lead CS engineers into non-technical roles
“In the context in India, you have to understand this. Everybody finishes computer science engineering and then figures out what they want to do in life, right? So, so I have folks working in sales and pre-sales and marketing who are all computer science engine…”
Mathrubootham has seven unicorns in his angel portfolio
“By the way, my, one of my, one investment returned all my entire angel portfolio. So, and I still have seven unicorns there.”
Mathrubootham: My main leadership weakness is not holding people accountable
“My biggest weakness is probably I don't hold people accountable. I like to inspire. I like to tell people what needs to be done, but I expect them to do it. I'm not the kind of person who will like hold the whip and like ask for status updates and make sure ev…”