Systems Of Record

“I think it is a self-inflicted wound for a lot of systems of record and SaaS centers as they jack up the prices because seats are going down and agents are going up and they jack up the price for access. It's incense us finally to put more and more of our data…”

“The thing about headless is it also makes it much easier to bifurcate our data and put some into outside of the system of record and some in because the agent, the headless version of your CRM or SFA or system of record, well, it has no problem up to a point p…”

“The system of records will still stay. Like AI or no AI, your bank ledger will still be a bank ledger. You still need a hundred percent auditable, hundred percent accurate platform to deliver your trade.”

“It'll probably converge into like some database, like some generic set of APIs, like that they'll connect to, and like that seems to be the direction it's going.”

“In the current format, SAS companies will just become systems of records. So you had the database, which got obsolete because of a SAS platform, which is just crud on this database, but interesting crud on this database. Now, SaaS platforms I think are the new…”

“Historically, organizations do not have these decision races in a form that can be processed. They have the outcome. So systems of record capture the output of these decision traces.”

“Existing systems of record are not the natural owners of the context graph, and so they will capture a declining share of the value that's created by technology.”

“Because you will have my attention as a leader, if you say I'm going to replace it, it's going to be cheaper, it's going to be faster, it's going to be better, and oh, by the way, I have disrupted pricing, and for the value you get, that's when you pay me the …”

“There was a wave of SAS two point O that was well-funded and tried and failed to take on the system of record, mostly through a better UI.”

“This is the first time that we've seen a genuine threat to that. And that's because the distance between intent and execution is collapsing. And that's creating not a 20 to 50% better experience for the user, but how you get to that magical TEDx.”

“You come for the tool, you stay for the network. We've got to build the systems of record before we get the data to do the amazing things that we always wanted to do.”

“It's because historically systems of record have benefited from tremendous moats and that they are really hard to rip out. And the reason they're really hard to rip out is they have like the source of truth data about some of your most important parts of your …”

“When you confront the total cost of that versus what the alternative that is clearly going to happen in the next five or 10 years, irrespective of whether any of us build it or not. It'll be deflationary.”

“A system of record gets data in a structured form as it's manually entered by a human sort of after the fact in like instruction fields, so like a CRM or an ERP or something like that. A system of intelligence gets data usually in unstructured form, and it's a…”